Complaints

Do you know of other web sites alerting the public about AT&T YellowPages.com's abusive tactics?
Please share them below. To view the link's submitted by others please scroll down.

 

Victor from Austin TX says:

Answered a cold call one day and got talked into a free listing, turned out to be a platinum package the most expensive deal. I could never afford to pay this and i strictly said i wont pay for any advertisment. they never sent me a contract agreement nor my first bill.

Out of no where i received a late due bill stating i owe $349.79 for 2 months , i never agreed to this so i called to try and cancel but was told no that i verbally agreed to a contract. Are you F*&$$#& kidding me.

Im not giving them a dime of my hard earned money.

im still unsure of my options can someone please help! Thank you

Victor from Austin TX says:

Answered a cold call one day and got talked into a free listing, turned out to be a platinum package the most expensive deal. I could never afford to pay this and i strictly said i wont pay for any advertisment. they never sent me a contract agreement nor my first bill.

Out of no where i received a late due bill stating i owe $349.79 for 2 months , i never agreed to this so i called to try and cancel but was told no that i verbally agreed to a contract. Are you F*&$$#& kidding me.

Im not giving them a dime of my hard earned money.

im still unsure of my options can someone please help! Thank you

Mike from Hampton Roads, VA says:

YP.com sales people contacted me here in Hampton Roads, VA about my cleaning business and I agreed to meet with them. The sales person tried to sell me a website over and over, which I kept telling her I didn't want - I just wanted an ad. She told me that paying for an ad with YP will also create an advertisement with Yahoo and Yelp because YP owned those companies. It seemed like a good deal, so I agreed to an $80 per month ad package. The sales rep told me that with this package, our ad would appear on the first page of the Yellowpages.

Well, it took over a month for the ad to appear on YP. They immediately deducted the payment, however. I called customer service during the first month and they told me that it takes time for the advertisement to appear. I asked why it didn't take time for them to take payments, too. I requested a refund for the first month and they told me they can't do that. Emails went unanswered. The ad finally appeared a little over a month after they took the first payment. When it appeared, it was on the second page of listings, not the first as promised by the sales lady. Customer service says they can't do anything about what a sales rep says. The keywords do not work properly in the search.I've now had the ads for four months and they are a terrible investment. Ads never appeared on Yahoo or Yelp. Customer service said that YP has no control over what other companies do and can only suggest a listing to them. I thought they owned these companies. I feel like a sucker, now. The ads have produced absolutely no business for me. The ads only attract more telemarketers and sales people, but no customers. Sometimes someone calls me asking for a job. The sales people are nowhere to be found and you can only speak to customer service, which seems to have no power to correct anything. They absolutely will not budge on this contract thing and threaten to turn me over to a collectons agency if I don't pay. Any company that requires contracts has a reason. Stay away!!
Brian Stanton from New York, NY says:

Deceptive Sales tactics were used with our receptionist to ask a long series of YES questions and we received a $600 bill.

Donna Medlin from SUMMERFIELD, FL says:

I was mislead like others thinking I wasdealing with the real Yellow Pages. They started sending notices and once I realized the scam, I sent a letter to Boston and Dubai. I am still getting threatning letters and want to know what else can I do? We have no intension on paying, but they need to be stopped.

Paul from Howell, NY says:

We are spending thousands per month and results are progressivly less each month.



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This complaint can also be found on: http://www.consumertaxreliefus.com/home
Pablo from Houston tx says:
Erick the representative of AT&T signed me up for a Yellow Pages AD which I was fine with. He told me I could cancel any time. Three months later when I wanted to cancel he no longer answered my calls. I called AT&T and they did not want to help me. I called several times with no luck. I believe they were purposely avoiding me so I could not cancel. So I stop paying for it so that they could cancel me. I could not reach any one at AT&T that was willing to help me. I believe their practices are unfair and unethical.
Saundra w/OPS from Louisville KY says:

AT&T Yellow Pages Advertising Auto Renewal is a scam. Must have received something that appeared to be junk mail and tossed it. Now AT&T says we owe for the $350 for the renewal that I never signed. They have sent this to their lawyers McCartney, Burgess & Wolf. YOU CANNOT DO BUSINESS THIS WAY AND THINK YOU CAN GET BY WITH IT.

Larry from Atlanta says:

After many attempts to cancel my advertizing with Yellow Book Mid-Atlantic over the past couple of years I was finally able to get a "signed" copy of the contract they said I had renewed.

I was not supprised to see that the signature is most certainly a fraud along with the hand writting where my name was printed above the signature.

Even though I have followed the recommendations of those I talked to with this company the cancellation never took affect and they are still billing for the monthly payment.

ron lee from tucker ga 30084 says:

The predator co, canceled my web site after i made so many payments bringing

the terms up to date they actually refused to fire the website back up. They canceled in march and i actually paid alot more money than they were owed!

After being threatened by law suits from a law office in Fla. I was intimidated

and even paid more monies than whati owed. I have documention i found

that proves they did not credit my account by a few 1000.00's of dollars.

I wrote a check to them for 2000.00 and never got credit! It is nailed to the wall of my office! Also they can't count who looks at a webb site. I here they hit the webb site that you pay them for and claim it is customers? They are predators!

Thanks RonLee 770-934-2766

If i could find a lawyer pro bono i know he would win a big injustice against

the small bussiness owner.

Warmest Regards

Ron Lee

Ellie from Vallejo, CA says:

I received a request in the mail to verify my office's information for our ongoing YP listing (or at least, that's what it looked like to me without reading the fine print). I checked the boxes (nothing had changed) and sent it in. Many months later I received a call from a law office saying I owed $375 to YP for advertising I had requested. Apparently the thing I signed, designed to look like a simple request for verification of information, was in fact a contract for an ad in YP. The guy from the law office told me to read the back, where it was all written out in fine print (he had to fax me a copy, since of course I hadn't kept it.) I am not authorized to enter into that type of contract for my company, so I had to pay. I was very upset (and told them so, and why) but of course I had to pay it because I'd signed it. Six months later I received another call from a different law office for the exact same thing. Since I hadn't cancelled the ad I now had to pay another $375. No one had said anything the first time about it being an ongoing thing. Now they had me for another $375. This time the guy from the law office told me how to cancel the ad, but of course they still want their money.

Steve from Fullerton says:

Started an advertising program in July 2011 for a 6 month term. I had requested OC area only. Over the period of the 6 months,Started an advertising program in July 2011 for a 6 month term. I had requested OC area only. Over the period of the 6 months, PPS did not receive 1 phone call from the OC area, all came from Semi Valley, and LA area-which we do not service that area. My account sales person David Walker personal told us that he would keep an eye on our account and make adjustments along the way. I contacted him explaining what was going on with the area problem, and he said he was watching my account, and had been making adjustments, this was in August 2011. I never received any additional emails or any communication from him until I contact him again in January 2012. During this period I only receive OC phone calls from customers that were already established with our company. (I have proof us this by a list of calls we had received through the 6 mo. service). This was a classic bait and switch!! When he finally responded to my email, I was not told my account was transferred to Jennifer Bell, which I was never informed of this change, nor had she contacted me through the 6 mo. period. She did pull my reports, and told me if I wanted to cancel this contract that is would have to be in writing, which I did immediately. When I voice all my complaints, they said they would not refund any of the 6000.00, but would help me out with a new contract, but I would need to sign an additional 6 months.

I of course would not resign a new contract. I have now lost the 6000.00, with not one new job from all the advertising by AT&T, they performed the classic BAIT & SWITCH, and by reporting this on every site I can, I hope this will help with anyone trying to make a decision on advertising with AT&T which now is YP Connect.

FYI: The address for the company that performed the BAIT & SWITCH is: AT&T Advertising Solutions, YP.com, 410 Exchange, Suite 100, Irvine, CA 714-730-1608, the 2 gentlemen that were responsible for my account were, DAVID WALKER, Sales Rep. and RICK

WHITE. If you are contacted by either of two--RUN!!

Please pass this information along,

Thank You

Steve from Fullerton says:

Started an advertising program in July 2011 for a 6 month term. I had requested OC area only. Over the period of the 6 months,Started an advertising program in July 2011 for a 6 month term. I had requested OC area only. Over the period of the 6 months, PPS did not receive 1 phone call from the OC area, all came from Semi Valley, and LA area-which we do not service that area. My account sales person David Walker personal told us that he would keep an eye on our account and make adjustments along the way. I contacted him explaining what was going on with the area problem, and he said he was watching my account, and had been making adjustments, this was in August 2011. I never received any additional emails or any communication from him until I contact him again in January 2012. During this period I only receive OC phone calls from customers that were already established with our company. (I have proof us this by a list of calls we had received through the 6 mo. service). This was a classic bait and switch!! When he finally responded to my email, I was not told my account was transferred to Jennifer Bell, which I was never informed of this change, nor had she contacted me through the 6 mo. period. She did pull my reports, and told me if I wanted to cancel this contract that is would have to be in writing, which I did immediately. When I voice all my complaints, they said they would not refund any of the 6000.00, but would help me out with a new contract, but I would need to sign an additional 6 months.

I of course would not resign a new contract. I have now lost the 6000.00, with not one new job from all the advertising by AT&T, they performed the classic BAIT & SWITCH, and by reporting this on every site I can, I hope this will help with anyone trying to make a decision on advertising with AT&T which now is YP Connect.

FYI: The address for the company that performed the BAIT & SWITCH is: AT&T Advertising Solutions, YP.com, 410 Exchange, Suite 100, Irvine, CA 714-730-1608, the 2 gentlemen that were responsible for my account were, DAVID WALKER, Sales Rep. and RICK

WHITE. If you are contacted by either of two--RUN!!

Please pass this information along,

Thank You

David Paul Moss from Archer, Florida says:

My son subscribed to the yellow pages for my company. He was sold a tri-county package and was told that it would include our county(Alachua).

When it came out we were not in the gainesville listing. I refused to pay the bill because it did us no good not to be listed in the county where we work.

He was talked into the tri-county listing. We never got any calls from these counties, or did any work in them.

They then also billed us the wrong amount also. They offered to fix these things and I would agree if they worked it out to compensate me for the error. They would make an offer and then go back on it on the return call.

Now I receive calls of harrassment. Now they are using an internal collection agent who is making threats.

Denise Villa from Houston, TX says:

We were charged 396.00, thinking we had ordered it we paid the amount in April. Looked in our account today, turns out they illegally charged us without notification or authorization in the amount of $399.00, twice, In March.

Anthony from Franklin square Ny says:

I met with sales reps from yellow pages AT&AT seemed like nice people. They promised that ifI was willing to pay 800 dollars a month for this website it would in factgiveme a substantial amount of the business. I paid over $800.00 a month for a website that did nothing. Everytime I called yellowpages to talk to the rep. He was never available. Terrible customer service. The point is when you do advertising your taking a chance and its not guarnteed but what this company does is wrong. The sell you fake results. I had a contract for one year with them. After the year was over they continued withdrawing money from my account. So let me get this your in contract for a year with being unable to get out of it. Then after the year is up they still have your bank account # and are withdrawing money. I had no choice but to pay them so they didnt hurt my credit. I was taking advantage of beyond belief. Then after i paid over $11,000 for a website they took it off the internet when i finally got out of the contract. YP AT&AT Pure RIPOFFSCAMARTITS

Mark from Portland, ME says:

For those of you who are saying, "Don't blame AT&T" this is a company "Posing" as AT&T.. " I say BULLSHIT !!! My bills are CLEARLYMARKED with the " at&t " LOGO... " AT&TAdvertising Solutions ".. Something tells me that those of you sticking up for them are actually employees of AT&T and have NO morals and could care less about the small business guy getting ripped off as long as you get your commision!! Fact is, each time I have called I have been "TRANSFERED" to the "Cancelation" dept where I am told that "were not actually the cancelation dept" sorry, and I get transfered again.. and again.. and again... I have yet to receive a call "BACK" from ANYONE!!! "Jason Aoemeo" or something like that was the sales rep that can now somehow no longer be reached.. REALLY??!!

Karen from Sea Cliff, NY says:

Purchased an advertising package from them in December 2011. Never provided the so-called submission to "over 80" search engines. Never even did a google local ad! To date we have had 18 phone calls as a result of this ad, 6 from advertisers, only one lead to business for us.

Have been in contact with the sales reps who sold me the package. They keep trying to show me how much they have done for me. They even suggested we look at getlisted.org, which shows me that at this late date, my profile is only 15 percent complete.

I'm being billed 271/month for NOTHING!

Brandon from Glendale, AZ says:

AT&T/Yellow Pages.com or "YP".com is a COMPLETESCAM.

DAN BORTOLO IN PHX IS A CAREER SCAM ARTIST WHO WORKS FOR YP.COM HE WOULDN'T RETURN EVEN 1 CALL OR EMAIL AFTER HE MADE THE SALE AT MY RESIDENCE.

I hired them to run an ad for my small business, and they couldn't even post it correctly with spelling, service information, etc. They were quick to send bills but since I started with them, after 6 months MY ADD IS STILL NOT CORRECT. They won't listen and simply tell me to pay. YP.Com is a FUCKINGJOKEand DO NOT deliver what they say they have sold you.



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This complaint can also be found on: http://ripoffreport.com
Former AT&T Ad Solutions Account Manager from Nassau County NY says:

Maybe Vincent from Woodbury needs to take a serious look at himself and how he makes business decisions. According to your comments you were happy with the results of your program. In all my years in the marketing field I have yet to see a business owner upgrade to a larger program when the resuls were poor. It appears to me your greed and lack of abilityu to run a business is what is giving you the bleak outlook for the future. Don't blame others for your lack of ability to make smart business decisions.

James from Detroit, MI says:

Ichecked into a large number of these complaints, and most of the have nothing to do with AT&T YellowPages. There are too many companies out there posing as AT&T YellowPages by using the walking fingers logo and stating "we're the YellowPages." Well in reality they are not The Real YellowPages, and have no affiliation with AT&T, The Real YellowPages, or www.yp.com. I'm sure that this comment will never get on your board. Your defacing a company that has nothing to do with the majority of complaints listed on this site. I'm sure whatever benefit your gaining from having this site postedis for yourbenefit only. There are alot of YellowPage's scams out their, but AT&T is not one of them. Theyhave been a company built on pride, and has only helped local businesses grow and prosper for the last hundred plus years.

Jeremy from Spring Park, MN says:

Was bullied into signing up after non stop calling. Then when i did My internet add never actually showed up and the add in the book only showed up in my local city and not the metro like they said it was going to. I refuse to pay them a dime on the money they think I owe and I will never pay them a dime.

Rhea Brown from CA says:

I have no access to update any information on my account I have not had the account for even a year and I am contracted for two more years.

I can not change any of my contact info because the site to update the info wont let me log in due to "technical issues" .... 9 months of technical issues?

I call the 800 number and they are rude and uneducated and just give attitueds back. HORRIBLE customer service. I have emailed them with no response back.

My ad that they have posted has incorrect information not to mention they used my HOME address as my business location. When I said I do not want to pay until this issue is fixed they just tell me they are going to place me in collections if i refuse to pay. So what am I paying for? and more importantly how do I get out of it?

Rhea Brown from CA says:

I have no access to update any information on my account I have not had the account for even a year and I am contracted for two more years.

I can not change any of my contact info because the site to update the info wont let me log in due to "technical issues" .... 9 months of technical issues?

I call the 800 number and they are rude and uneducated and just give attitueds back. HORRIBLE customer service. I have emailed them with no response back.

My ad that they have posted has incorrect information not to mention they used my HOME address as my business location. When I said I do not want to pay until this issue is fixed they just tell me they are going to place me in collections if i refuse to pay. So what am I paying for? and more importantly how do I get out of it?

Mustufa Lokhandwala from Hackensack says:

I have spent $1500 on my yellowpages.com ad and have received less then 3 clics a month. I have tried to be reasonable and renegotiate the price but they are not willling to budge. I could really use this $1500 budget to do a lot of other more effective things but instead I am getting scammed.

Cathy Williams from San Diego, CA says:

Public yellow pages called and wanted to "confirm" my address and phone number, saying nothing about this call is confirming advertising for my salon and then they send me a bill. I never signed anything. While I was gone another independent hairstylistwas threatened and scared and pay this demandin 600.00 that they say I owed. They bullied her, this is not right. I did not hire them to advertise for me. This has to be stopped. They can't just say they will ruin someones credit if this isn't paid....so mad.

Denise from Independence, MO says:

We previously always advertised in the yellow pages because we are a very small business, used to have a local person to contact with AT&T Advertising and used to get a discount to pay in full up front. Because of new EPA regulations we are now classified as a "professional use only" product and no longer can advertise to the general public. Two certified letters were sent last year (neither of which can be located by AT&T), nor can they product documentation authorizing the automatic renewal of the advertising no matter what they decide to charge you (and no more local person to contact nor discount to pay in full up front). They call constantly and it is always a different person in a different location and different department and nothing is ever documented about previous conversations on your account. They feel like they are above and beyond the law,can push everyone around and keep calling constantly to harrass you into paying. We even changed our phone service away from AT&T after almost 20 years with them.

wormy from san francisco says:

Like everyone, Igot scammed. Iwant to report what solved it:

I contacted about 30 people to rectify this scam. I just received a letter from my local Attorney General with an attached letter from the Yellow Pages stating that they were dropping all charges, would not contact us again, and apologized for the confusion. If you have been a part of this scam, I recommend NOT paying and contacting your AG - worked great for me.

James from Ceres, Ca says:

I submitted a brief complaint earlier today, but I want to say one thing that is missing on your site. It is very good at exposing the Yp.com scams, but has very little help for those presently or possibly involved. Other than avoiding the company in the first place, the site does not provide much encouragement or solution. Your lawsuit is one answer, but it would be good to hear from some who may have strategies for individuals as well. Thanks for your valuable site.

James from Ceres, Ca says:

I entered into an oral, recorded, contract with a girl representing YP.com. It was to run for 1 year for a little less than $1000.00. I have had very little traffic from it since it went up May 2011.

After I entered the oral agreement in which I was not permitted to ask questions, I received a written contract with much fine print saying mostly that the contract is subject to automatic renewal unless I cancel in a manner "specified in section 3 of the general terms and conditions..." In Sec 3 of the said General Terms and Conditions it says the contract automatically renews unless cancelled in the manner set forth in Service Terms. In the Service Terms under Internet Directory Listings, I don't find anything stating how to cancel a contract. I did not sign the written contract.

What I have already told you is enough to make me suspicious, but it may work out OK. So far I have spoken to only one rep I trust. I will see if I can contact him tomorrow.

I wish I had known about your website. I would of course appreciate any advice on how to definitely terminate my relationship with YP.com at the end of the one year agreed upon period.

Donald from Conshohocken, Pa says:

AT&T promised everything and delivered nothing, when I refused to renew they continued to charge my credit card an inflated amount. And now they are harassing me about payment.

Vincent Vescova from Woodbury says:

We signed for the nationwide listing at the Gold Level in a $12,000+ contract. Salesman Hayden Nadel said we would get at least 30-40 calls a day. He was right, we did that and more over time. It was expensive, but we were happy. THEN, he pressured us to go to the Platnium Level and promised triple to quaduple the calls with top placement in either 1st, 2nd, or 3rd place in all cities at $5600+ a month for a $68k contract. We finally gave in, hired people, bought equipment, set up for the volume and paid the money. BUT NOTHING HAPPENED. If fact, the existing volume went down. We have been screaming to go back to the old level but after stonewalling US and an extra long Christmas holiday, Nadel LEFT HIS JOB with us holding the bag. Now, we are getting huge monthly bills and half the calls. Needless to say, we had a terrible holiday season and are facing a grim future.

MPA Design from San Francisco, CA says:

MPA Design received a phone call from the 'Yellow Pages' stating that they were directed to cancel our listing with them. The individual they spoke to said, yes, please cancel. They asked if she was authorized, she said no. They said in order to cancel she had to state that she was the person that was authorized and then state that yes, we wanted to cancel. She did. Then we received a fax for an overdue invoice on 01/25/2012. We phoned them to follow up and they played a recording for us of the individual they spoke to. Shockingly, they had changed the question portion of the recording to have her state that she was in fact authorizing the fake listing. We did not authorize any services/listings. We will not pay this sleazy bogus invoice. This company completely misrepresented who they were, what they were calling for, directed the individual they spoke with to lie, and then fraudulently changed the information to imply that we authorized the service. This company is a sham and deceptive. We would appreciate your doing everything possible to stop this scam. Also we would appreciate any direction on how to deal with them in a legal way. We are concerned of any negative impacts on our credit and hope to get feedback from you on how to prevent that from happening. We would also be happy to provide you with a more thorough description at any time. Thank you and good luck.

CJ from Greenlawn, NY says:

We signed for the nationwide listing at the Silver Level. Salesman said we would get at least 30-40 calls a day. He was right, we did that and much more over time. It was expensive, but we were happy. THEN, he pressured us to go to the Platnium Level and promised triple to quaduple the calls with top placement in all cities at $5600+. We finally gave in, hired people, bought equipment, set up for the volume and paid the money. NOTHING HAPPENED. If fact, the existing volume went down. We have been screaming to go back to the old level but after stonewalling and a long Christmas holiday, HE LEFT HIS JOB with us holding the bag.

Tripti from Fremont, CA says:

Yellow Pages Representative sold me an ad stating it was an annual payment of $312.40 and $342.10 for 2 locations. Invoices started coming in for the same amount but on monthly basis. When I informed Valley Yellow pages, they sent my account to a debt collection agency who is demanding I pay $8,817.40!



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This complaint can also be found on: http://www.ripoffreport.com
Tripti from Fremont, CA says:

Yellow Pages Representative sold me an ad stating it was an annual payment of $312.40 and $342.10 for 2 locations. Invoices started coming in for the same amount but on monthly basis. When I informed Valley Yellow pages, they sent my account to a debt collection agency who is demanding I pay $8,817.40!



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This complaint can also be found on: http://www.ripoffreport.com
Sandra from Miami, Florida says:

I have been duped for the past 25 years with these people. Every time I try to cancel, they tell me that the contract was authorized. It is time for a class-action law suit. Count me in.

t clark from medford, ma says:

I was duped into a "Contract" with ATT, and, like many others, Rep then disapppeared. New Sales person kept houning me to do more advertising...I said "no", and because the so-called ad I was using was not netting any phne calls or business, I went after them for breach of contract.

I want to j0in any class-action suit against these people as their Company is quite obviously a scam and a joke.

I want to also hold personally responsible my Salesperson, as she knowingly misrepresented the paid services, and also the Sales manager, as he told me numerous times that I would be refunded in full and never followed through.

Bill from Las Vegas, NV says:

YP.com or yellowpages.com runs a boiler room sales operation in Henderson, NV. It is filled, top to bottom, with high pressured and unethical sales people.

The sales personel will say anything to secure the sale. I have heard several representatives give completely unrealistic information to business owners to secure the sale. "Every month we have 1000 searches for xxx in your area!"

The management style is no holds bar. They continually place pressure on the sales force to produce higher amounts of sales every day. This, in turn, forces the sales reps to panic and flat out lie to the business owner to increase sales.

Do not be fooled into verbally signing a contract with these folks.

Also, if you have a yp.com ad, do not allow the rep to 'renew' your contract for another year. You can continue to run the ad on a month to month basis, so if you want to cancel in the future, they cannot strong arm you into running the ad any longer.

I would recommend running your own campaign on google adwords for better results.

Tyerell Boughan from Lima, Ohio says:

On or about 11-14-11 I was contacted by John Meadows who said he wanted to know if I was authorized to purchas for my employer Wright Insurance Agency. I told him that I could order office supplies but was not allowed to order advertising. He then transferred me to his supervisor, who asked many questions and then asked if I was authorized to purchase advertising. I said no. He said this is being recorded and put me back to John Meadows. John went through the speil all over again. I told him no, I was not authorized to purchase advertising from Yellow Pages.com. He said, no this is only so that we can send him an offer, just say yes when the supervisor gets back on the phone and it will be recorded. We went through this twice, and I do have a witness, Melody Shields who was here listening the whole time. So the last time I finally said yes you can send him an offer. He asked me are you authorized to purchas and I said yes. So today 11-28-11 He calls me (John Meadows) and said why haven't we received a payment for the Yellow pages add that is already up and running. ($400+). I said no I never said that we would pay for that I said you could send him an offer. He threatened to Sue me, I told him I would sue him back for illegal scam practices. He wanted my lawyers name, and I took his name and info instead. His phone # is 1-866-928-6410, ext. 613 and the address is 245 8th Avenue, Suite 219, New York NY 10011



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This complaint can also be found on: http://www.fib.gov
smithandjones from says:

Let everyone know, if you want to cancel your contract call customer service at 866.570 8863. THey will cancel your contract end of term. Do not rely on your rep to do this on your behalf.

Seston from kHYBrKiaZ says:
I told my grandmother how you hleped. She said, “bake them a cake!”

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This complaint can also be found on: http://www.facebook.com/
Seston from kHYBrKiaZ says:
I told my grandmother how you hleped. She said, “bake them a cake!”

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This complaint can also be found on: http://www.facebook.com/
Alice from West Columbia SC says:

My company did not renew their Yellow Page ad with AT&T for 2010. We informed the rep that we would not need to meet as we were not renewing the contract. I was told by AT&T thatI mustsubmit a written cancellation notice 2 YEARS in advance of cancelling. I was sent a bill for $10,000 and constantly called first by AT&T and then by their collection agency (Focus). I asked to see my last signed contract and a copy of the contract that states they need 2 year notification in order to cancel. I received a copy of the renewal - not signed by my company. AT&T has now turned the deliquent account over to the "Law FIrm" of Robinson, Reagan & Young. Michael Turner - of the law firm constantly calls and threatens legal fees and a court hearing if the payment is not made. I would be interested if anyone else has experienced this harrassment from AT&T and encourage businesses NOT to fall victim to AT&T's schemes.

Naheed Choudhry from Los Angeles, CA says:

I agreed to pay for three months of advertising at $35 per month in a certain area of LA. My ad was not placed in the right area for the first few weeks. When I called to complain the advertiser gave me every excuse possible but no refunds of any kind even though it was there mistake. I emailed to cancel INWRITING. I was told they never received the emails and I had proof but they said if I didn't pay up I would be charged late fees every month.

I was told that I could cancel after three months but when I left messages to unanswered phones to cancel I never got a response. I didn't make a dime from my ad but was charged for an additonal 1.5 months for an ad that does not do anything. The website does not generate business and is a money making scam.



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This complaint can also be found on: http://blog.naheedence.com/photo/261/ypcom-sucks
Discovery Marketing from Detroit says:

They didnt deliver what they promised

carole from Palm Coast says:

They took my money and did not give me the results they promised. They make you sign a contract saying it takes time, however they ignore you once you are signed up and make continual mistakes. They don't answer your phone calls in a timely way.

When I told them I was not going to pay for mistakes they made on my Google their fix was to escalate me to the platinum position assuring me this would help and insisted I sign for that. It did not help at all. I now have told them to discontinue my ad and that I was not going to pay them any more money!

Ignacio J. iturralde from Miami, Florida says:

The contract was altered after signing. The sales rep, took a black majic marker and completely scribbled out the prices and wrote in new amounts and submitted. The sales rep., Neifeld, never returned my calls and the Yellow pages would not honor my complaints of being over charged and threatened to have my business phone disconnected if I refused to pay. The internet advertisement had a cost of zero dollars and was said to be free because of the advertising I was doing. The rep, crossed out the amount after the contract was signed and added $498.75 next to the scribble and then scribbled out the total and added that new amount of $760.75. I was never given a refund and I no longer advertise with the yellow pages at all as a result of this illegal practice.

Craig from Joplin, MO says:

YP.com rep flat out lies to me about the amount of business I'll be getting, but of course their guarantees are never in the recording the obligates you to pay for 6+ months of a 100% useless service.

They require a 6-12 month contract on something that has absolutely no setup overhead; I already had a free site, and the only thing my monthly fee does is get one extra link on the right hand side of the page.

The contracts and the reps are all BS, and the absolutely will not let you out, driving you into bankruptcy to fill their profit margins.

Kelly Grill Enter Stage Left Theater from Hopkinton, MA 01748 says:

I was phoned by Yellow Pages asking if I was the decision maker on the account and asking if they could send me information on advertising on line with them.I agreed to have the information sent and that I was the decsion maker with the power to pay and invoice but several times during the recorded phone conversation I asked if Iwould be billed for this service and they said no. I never received any informtion on the service but 2 weeks later received a bill faxed to me for over $400.I then proceeded to get several threatening phone calls to pay the bill.When I told the collection agent that Inever authorized it they played back the recorded phone conversation minus my verifying that Iwould not be billed. Iam now told that the matter was sent tosmall claims court and Iwill be ordered to pay.

Melbourne Geek from Melbourne, Australia says:

Yellow Pages Australia are scamming Australian businesses. They promise priority ranking on Google and they they have a partnership with Google to do so.

In fact, they have an AD WORDS partnership, which has nothing to do with organic search.



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This complaint can also be found on: http://melbournegeek.com/2011/08/yellow-pages-scam/
Patrick from Cherry, IL says:

I had received a fax to update my information for the internet yellow pages. At the time I received the information, I was rushing between multiple things and signed the bottom of update sheet. Unfortunately, I didn't read the fine print as I usually do. After three months I received a bill and couldn't believe the cost to my church. So I have tried to cancel but they say I have signed up for whole year for $1,188.00. And this is what they expect to be paid. I haven't paid anything and don't plan too!

Thanks for any help! If I have to pay for the three months since my signature date, I can do that but if I want to cancel, I feel I should have the right to cancel.

Jimmy from Sevierville, TN says:

When I moved to Tennessee from Indiana I was faced with starting over. I had established a DJ business with over 20 years of customer service without any complaints. I sold my business in Indiana which included all equipment. When AT&T contacted me I had not yet built a new system or web site or even had a logo. I wanted to advertise, but I was not ready yet. After first agreeing to advertise with them during one call, I was waiting for them to call me back to get things set up. While I was waiting, my wife and I decided we would not be ready for a few months. When the rep called me back I told him to put advertising on hold and call me back in a few months and I may be ready. He said ok and even approved it supposedly with a supervisor.

The next few days I contacted a few other DJ's on YP.com and they all told me not to get involved with AT&T. I was relieved that I had dodged a bullett by not getting involved with them.

I was wrong! They waited three months then started the advertising anyway. I did not learn this until i received a call from someone looking for a nightclub which I am not a nightclub. This first call came about a month after thier listing. I called AT&T and they said they would look into it and call me back.

I did not hear from them for three more months (partly because I moved even though my ph#'s never changed). Thats when the collection calls and letters started. I have talked to them several times to explain that I had cancelled the ad before I finished setting it up. They kept telling me they would look into it and call me back. I had to start this several times because every time they would call me back it would be a different rep that had no idea what was going on.

Well they called me this morning and said that they could find no reason to credit my account and that I owe them over a thousand dollars plus future charges for advertising that I have received two calls over six months of their advertising with no bookings generated by them.

Now my business is doing better because of Craigslist advertising and word of mouth.

I finally get things off the ground and I have these people threatening to go after me for the money and destroy my credit. I don't have enough money to give away thousands of dollars with no money generated by their ad that I had cancelled.

This has to be stopped. I have not received one piece of literature from them, let alone any copies of their contract or details about what I am paying for, but they have my address to send collection letters.

No matter how big and powerful your company is no companyhas a right to steal from you and then use that money to hire lawyers so they don't have to give it back.

Constance M Davis from Lucedale Mississippi says:

I recently had an at&t yellow pages representive contact me, to advertise my web-site on YP.COM. he told me what the monthly charges would be, and at first i was skeptical, because I already had been having problems with at&t for overcharging me for services i did not have on my phone bill. I even explained this to the reprsentive, and he isisted that i was not obligated, and that i could cancel the services at anytime. So i agreed to have my ad placed on Y.P.COM,but i starting having these fees on my phone bill again, from at&t phone company overcharging me, so i called to cancel my services for the ad, and spoke to the same Rep.and he told me that i could not cancel and that i would have to pay over $2000.00 up front to have my sevices canceled,and what i do not understand is i even called before my ad went live. This is really upsetting to me that these companys' like this can scam people and get by with it. Thank You Constance Davis

Constance M Davis from Lucedale says:

I recently had an at&t yellow pages representive contact me, to advertise my web-site on YP.COM. he told me what the monthly charges would be, and at first i was skeptical, because I already had been having problems with at&t for overcharging me for services i did not have on my phone bill. I even explained this to the reprsentive, and he isisted that i was not obligated, and that i could cancel the services at anytime. So i agreed to have my ad placed on Y.P.COM,but i starting having these fees on my phone bill again, from at&t phone company overcharging me, so i called to cancel my services for the ad, and spoke to the same Rep.and he told me that i could not cancel and that i would have to pay over $2000.00 up front to have my sevices canceled,and what i do not understand is i even called before my ad went live. This is really upsetting to me that these companys' like this can scam people and get by with it. Thank You Constance Davis

Chris from USA says:

I took over managing a small business in Spring of 2009. Shortly after I began receiving phone calls from yp.com asking if I would like to renew our ad with them for an additional year. Unaware of the scam, I informed them as long as there was no difference in the contract from the previous year that we would renew our ad. They quickly patched me through to someone to finalize the agreement. I again repeated the statement "as long as there have been no changes to the previous years contract."

This time I was informed that there were no changes EXCEPT last year had been a free trial year and I would now be billed a substantial sum for the following year. At this point I informed that sales rep that I would by no means be renewing anything and they needed to remove me from their call list. The calls, however, continued and I quickly informed my secretary to hangup immediately when they call.

Fast forward two years (June 2011), my secretary comes in and informs me that their is a woman on the phone from YP.com wanting to discuss our unpaid bill. Annoyed, I let her patch the call through.

The woman on the other end introduces herself and inquires as to whether or not I would like to renew our yp.com account. I inform her we do not have an account and she insists that in 2009 we signed up for a 2 years with the first year free deal. My bill for 2010 being $$599!!!

I ask who exactly set up this plan and she asks well do you know "INSERT NAME OF FORMER MANAGER.?" I inform her that he has not been with the company since 2009 and she quickly cuts me off saying.

"Well yes sir! MR. ..... set up this account with us in July of 2009 and your bill is...."

This time I cut her off and informed her that the individual in question had been fired in May of 2009 and that I have been informing yp.com that I have no interest in the service since June of that year.

Without a word, she hung up abruptly and I have not heard back from yp.com since.

Tom Nicewander from Madison WI says:

They are illegitimately billing me for a service I canceled. They call incessantly....... Here is a quick synapse of my situation..

I had been and advertiser in the book for several years 4-5. Thispast fall they called, as they have done every year,to try and upsell my current listings. I toldthe salesperson that I was not going to advertise with them this year and to remove me from the book. After going around and around as to why he finally agreed tocancelmy posting. I good faith I thought that would resolve the issue..... I was dead wrong. This spring I received a bill for the posting. I quickly called to find out why, at which time they informed me that I can not cancel thru a sales person. (even though that is not what my sales person told me) I have to send in a certified letter to cancel the service! My sales man lied to me when he said he would cancel the posting.

I HATE AT&T !!!!

Tom Nicewander from Madison WI says:

They are illegitimately billing me for a service I canceled. They call incessantly....... Here is a quick synapse of my situation..

I had been and advertiser in the book for several years 4-5. Thispast fall they called, as they have done every year,to try and upsell my current listings. I toldthe salesperson that I was not going to advertise with them this year and to remove me from the book. After going around and around as to why he finally agreed tocancelmy posting. I good faith I thought that would resolve the issue..... I was dead wrong. This spring I received a bill for the posting. I quickly called to find out why, at which time they informed me that I can not cancel thru a sales person. (even though that is not what my sales person told me) I have to send in a certified letter to cancel the service! My sales man lied to me when he said he would cancel the posting.

I HATE AT&T !!!!

PJ from Oklahoma City, OK says:

I am a small (1-person) business who placed a 'free' ad on the YP.com site. Later I was contacted by a person representing themselves as being with ATT Advertising Solutions who I understood to be my ATT internet and phone service. After being polite and listening to all of the different offers and ending up almost arguing with him (and his supervisor) for over an hour and 45 minutes that I was too small to need any further advertising, I agreed to a 1-month free trial that I was told I could cancel before the end of the month without any charge (for the most part just to get them off the phone). I never gave them any payment information as the arrangement was for only a 1-month trial... thank God! Since I'd never received anything in writing nor had I noticed any change in my business, I called within about 2 1/2 to 3 weeks to cancel. I was rudely told that there was no such trial and that now I 'would pay for a 1-yr subscription' or I 'would be turned over to a collection agency and my credit would be ruined'. This person also offered to play back a recorded clip of what she called 'my agreement.' All I agreed to was to a month's free trial, of which I was to recieve written documentation ... that never came. I called my local AT&T company to complain about the situation as well as the way I was spoken to and was told that AT&T internet and phone service has nothing to do with YP.com. I've received monthly bills and numerous calls with messages about an overdue account for the last 3 months even though I've done everything I was told to do to 'cancel with no charge.' I continue to be harassed by these people... it's become a nightmare! Picking on small-businesses who can't afford attorney fees to protect themselves from predatory practices by unethical businesses is probably what they count on. These people have been caught in their 'dirty business practices' many times before from the reading I've been doing and continue to shift slightly, alter their name, and reinvent themselves through yet another type of scam. From other victims I've found on the internet, suggestions of contacting your BBB, your Attorney General, and the Federal Trade Commission have been a few offers. A company that offers a legitimate product to a person or business who wants their product has no need to be tricky or deceiving, and having the terms of any agreement laid out in writing is a standard for any honest company.

Craig Konigsberg from Valencia, ca says:

Was put in the wrong section of the Yellow Pages, and of course did not receive anycalls because of there mistake.

alvin haas from MI says:

I've had a AT&T yellowpages add online for about 2 years, I payed $35 a month for this and was never late. In March of this year I received a sales call saying that they could expand my area and add some more key search words and my new bill would only be $42 a month, so I did a voice verification for this while I was talking to the sales lady. At no point was I told that I would get billed extra pro-rated fees for this. My first bill after I signed up was $66 and the next month it was $72. I've talked to 5 people now and have spent over 1 1/2 hours telling them that they never disclosed this information to me(that I was going to get billed for some pro-rated fees) I even had them play me back the recorded contract, and nothing was said on the contract about the extra fees. I'm now stuck in a contract for the year at $42 a month. I've never received a call from this add either. Beware of this scam! This is unfair! If they had told me about the extra fees I would have never agreed to this and cancelled. What as consumers can we do?

ALAN MILLER from POCAHONTAS, IA 50574 says:

THE SHEET THAT FILL OUT LOOKS AS IF YOU JUST MAKE SURE THAT YOUR ADDRESS AND EMAIL ARE CORRECT; IF NOT FILL IN THE CORRECTIONS.

COME TO FIND OUT THAT INA BUNCH OF PRINT DOWN BELOW THAT IS NOT NOTICIABLE UNLESS YOU READ IT CAREFULLY THAT YOU WILL BE CHARGED 89 DOLLARS A MONTH FOR 2 YEARS IN WHICH IS PAID1068 DOLLAR ONCE A YEAR PAYMENT OR YOU WILL BE SENT TO A COLLECTION AGENCY.

WHAT REALLY MAKES ME MAD IS THAT JUST ANYBODY CAN FILL THIS OUT AND FAX IT BACK AND THE COMPANY WILL BE CHARGED EVEN IF YOU ARE AUTHORIZED TO MAKE SUCH DECISIONSOR NOT.

Marsha Metzger from Belle Glade, FL says:

My husband is pastor of Belle Glade Alliance Church. They have done as you have described and we are now required to mail an official letter (certified) to them as confirmation of cancellation when we told them two years ago not to renew. Last year, they did it again and we said, not next year and here we are again. Now, they FINALLY disclose that we are to submit in writing via certified mail, after the fact.... AT&T has met their match.

Patricia from Magnolia Springs says:

Purchased ad one year with AT&T advertising. Paid for it and did not renew. I talked to a rep but told him I was undecided. Didn't fax the signed contract as he had asked me to but later tried to fax it with cancelled written all over it but found the fax number on the contract was no good. When I started getting bills, I called and told them I had not reordered the ads. I ended up paying them anyway... then they started charging me AGAIN. I told them the same thing. Until a few weeks ago, I never heard anything about an "auto renew" or having to send your cancellation letter to a specific address. Now there is a collection agency calling me two or three times a day. I AM NOT PAYING THIS. Small businesses have it hard enough without large companies like this taking advantage and bullying people into paying bills they don't owe.

Patricia from Magnolia Springs says:

For over a year I have been trying to get AT&T YP off my back. I ran one year and then was contacted for the next year. I was undecided with the economy the way it was. The rep told me to fax over the contract to a location in Birmingham, AL if I decided to continue. After a couple of weeks i decided NOT to run any longer. I tried to fax the contract with CANCEL on each page to the number on the top of the contract and it was a bad number.

Since I did not send the contract in at all, I thought I'd be safe. But no... they kept billing me and keep billing me. I have told them over and over that I did not order another year. NOW they are telling me (a year later) that it is an auto renew. Well if it is an auto renew, why did the sales rep want me to fax over contract? Also just NOW... a year later... they are telling me that I have to send a letter of cancellation to a specific address.

I'm thinking that this is how they make most of their money by harassing small businesses until they give in and pay for something they never ordered. Now they've got some attorney group harassing me. Bet At&T owns them. They probably have the legal system behind them because there is probably something about "auto renew" in teeny-tiny print on the contract weactually did sign and they never told us anything about it.

Good job AT&T...it's like your making money on thesmall businessesof America through contract trickery. We who are struggling so hard to stay afloat in this economy.We who are the backbone of America'seconomy and you are acting much like a vulture... just picking at our bones. Shame on you.

heather from madison al says:

A representative of YP.com called me at the hotel I work at and called to verify my address. Somehow I got signed up for a $240/month service and they refuse to drop it.

Kevin from Oakdale, New York says:
ATT Yellow pages uses deceptive cancellations policies. At the end of each contract year they send a representative to re-sign for you for another year. This year we decided that the service was not producing any results and decided to cancel when the contract was completed. I spoke with the representative and told him of our intentions and that we would not be renewing and he said he would take care of it. The next month they billed my credit card anyway. I called again and spoke to a representative who said they would now need it in writing to cancel so I sent them a faxed cancelation letter. Sure enough they billed my credit card again the following month. At which time I resent the paper work and had my credit card company charge back the unauthorized charges. Now they have hired a collection agency to hound us for the money that we do not owe because their incompetence in terminating the contract. In the small print they claim you must provide a written cancellation letter however the burden of proof is yours that they actually received and processed it.I not would recommend anyone doing business with this company and would gladly join any effort to initiate a class action lawsuit. PS: I had t their gold service plan with the video and the voice message for three years and it was a total waste of money and I highly do not recommend this service.
Radion Muratov from Toledo Ohio says:

Toledo locksmith.



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This complaint can also be found on: http://www.locksmithlocknkey.com
Jennifer Taylor from Macon, Ga. says:

Our relationship with yellowpages started with them calling and asking us 4 years ago if we would like some information on a website. We were shopping at the time and so my husband said yes we would take a packet in the mail. The next thing we knew we were getting a bill for $2200 for a website we didn't authorize.

When we went to finally get an ad in the yellowpages they made us pay this outstanding debt which we did not ask for to even get into the book.

From there we have had difficulties with guaranteed ads that they don't want to refund money for and we are talking at least $20k worth of them. Our lawyer has been requesting our documents for 2 months and doesn't know what to do any more, because they won't give them to him. Now they are saying that we can't be in next year's book, because of the unresolved conflict. Like we care, but How can they get away with acting like this!

Tim from tigard oregon says:

False representation about the number of calls that will be generated, then our sales rep vanished; we could not get anyone to return our calls or e-mails. The information on our yellow page was incorrect and the key words we agreed on for the web page were not correct. We asked for roofing, roofing leak and emergency repair. The only keyword was "roofing", then they added words like industrial cleaning, bath design etc. that did not pertian to our business services. We canceled the credit card that was used for billing and the day tyhat they tried to bill us and could not guess what "they finally called us", the collection department that is, not our sales rep-go figure.

Bob from Billerica, MA says:

I am a former employee, and the person you should contact regarding any issues is the man who denies your credits, and makes the sales people say things that are unethical because they constantly hit us with threats about our families living in poverty when we lose our jobs, is Mike Merchant.

Mike Merchant Director of Sales

203-874-3454 - Call after 6pm I am sure he will appreciate it

Danny Underwood from Ocala, Florida says:

Right from the beginning, this company hasDECIEVED me! The sales rep placed our ad in the wrong city, and then tried to blame it on customer care. I talked to the Orlando regional manager who promised she would resolve the issue,so I thoughtit was taken care of but.........

After 30+ visits to their web site, 10+ phone calls to sales and customer care and numerous emailsmy ad was still in the wrong town! Then after two months of this run around their Collections Department started calling, wanting to know when I was going to PAYMYBILL!!!!!

4 MONTHSLATER...........my ad showed in the right town! Collections were still calling, Customer care said I needed to talk with the Orlando manager to recieve credit tomy account for the4 monthsof ad mislocation, butshe would not return my call. even thoughCustomer Care supposedly contacted her to do so.

Now.......an outsideCollectionAgency is calling me to collect on this bill and meanwhile, even though I told themto cancel my ad,it's still running.

I have wastedSO MUCH TIME with this company, and after all this aggravation, we have had4 responses to this ad,2 of which never panned out, and2 of them WEREINTHEWRONGTOWN!!!!!!

CONSUMERBEWARE!!!!

Ryan Gordon from CORRYTON tn says:

I've been lied to on several occasions...but seriously this evening....i look on yp.com for my ad (that i wash i hadn't purchased) to find out that my free ad which was on the first search page 2 days ago is now on page 11. Also many customers have left reviews for my company....all of them gone!!!! This company will burn in hell!!!

Dave from Nashua, NH says:

I cannot tell you how much yellowpages.com sucks. They sold me on Google listing enhancements. I had two sites, one was connected with AT&T the other was not. I did some SEO on my own that was free. Every time a search was done, the site that was not connected with AT&T had a higher ranking on the results. WTF? They are so full of shit.

I'm locked in for 12 months at $1,100 per month and I cannot get out of it until the end of the contract. Stupid Me. I wish I never signed up.

I've tried dealing with the rep, but he won't help me. I don't even know if he's still there. Place sucks, service sucks, product sucks. They only thing that was good was the sales rep who convinced me to go with their program. I don't think he knew how much this would suck.

AT&T, Yellow Pages, YP.com...what ever you call yourself. YOU SUCK!!

Ilie Pintilei from Silver Spring, MD says:


1. Yellow pages failed to update our information-

-Sent bills to the wrong address; even this collection e-mail lists the wrong address

-Listed the wrong address on our website

-Had wrong city on the browser bar for several months and was told it was no big deal.

-Failed to update pictures and information on web page (e-mail dated 2/26)

-Got repeated calls asking for “Eli’s Landscaping” from Yellow pages associates

2. Yellow Pages charged the wrong card without authorization, the card does not even belong to anyone in the company

They admitted the charge was their mistake but no action was ever taken we had to file a claim—wasting our time and energy!

Yellow Pages does not deliver any results

3. We received 3 calls total that had the Yellow pages lead tag line between the start of the contract and June. Two were wrong numbers: trying to reach Glass Dr., 620-593-4745 claimed not to have called, 5/5/2010 301-604-4501 trying to reach Orsman Chevrolet, finally 1 actual call 5/7/2010 410-985-1234. We received no calls in June. In July we received 7 calls but all were wrong numbers except for one.

4. Only 4 web requests in 4 months! 5/3, 4/2, 3/5, and 2/16. Hardly the results we are looking for and fewer leads than we receive from other companies, at a far lower price.

Sergey from Chatsworth, California says:

Weve had none stop problems with thwm. The only thing we have ever signed for was for an onkline advertising add on yp.com wich they havent updated to our new address after almost 2 months now. The online yp.com ad was for the los angeles metro area for roughly $440.00/month. We just got in our bill which split up our advertising into three areas and now comes tototal of over $1500.00.

We also signed up for their click advertising program for yahoo. THIS IS THE WORST MONEY EVER SPENT. They used none of the keywords we submitted and worst of all, they are putting our ads on GOOGLE. NOT on yahoo. After we found this out we are now cancelling any advertisments we have with them. and will be suing them for our money back.

The agent and his manager have also not returned any of our phone calls. worst costomer service EVER!!!

Kay from Athens Ga says:

I am getting daily calls from a lawyer from AT&T yellow pages. Without any contact, without a contract, without a proof, my business was put in the yellow pages and I was billed. They say I agreed to automatic renewal. But IDIDNOT!

sal from burlington,ma. 01803 says:

they out and out riped me off for some $12,000 stupid me

Edward Canfield from Bronx N.Y says:

Bill Fitzgerald claimed that he was getting hundreds of clicks and huge amounts of traffic in my category, I told him I would give it a try and signed up to see what it was all about, I did not agree to a 12 month contract that they now claim to have. I received 0 new clients and 0 calls or emails from their campaign; I knew it was a scam in the first 30 days. It just didn’t seem right, too good to be true. When I called to stop the “marketing program” shortly after they informed me that I was locked in for 12 months! What a scam!



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This complaint can also be found on: http://www.facebook.com/YP
creative looks from Erath LA says:

they called to see if i wanted to relist. i told them NO cancel all servies, they billed me anyway back for 06 and 07. They keep sending me bills.

Simon from Los Angeles says:

FUCKAT&T YellowPages.com!!!!!!!!!! They kept over charging me and claiming that I had 270 searches sent to me when I barely had 20 searches sent to me. It was a nightmare to get them to stop billing me. The world should know that AT&T is a fucking scam and they should go down!

Steve from Atlanta says:

I fucking hate AT&T for making me cancel my credit card and having to deal with giving my new card number to over 40 vendors. AT&T-YP.com wouldnt stop charging my card. I kept calling them to cancel and they wouldnt cancel! Instead I would get billed for clicks that never would never convert into sales! What the fuck??????

YP.com is a fucking joke

Richard Styles from Chicago says:

AT&T YellowPages is a complete SCAM! They over billed my credit card and i had to cancel my credit card just to have them stop billing me. Once I did that, they sent me to collections! To top it off, they claim they sent me 400 unique visitors to my website. During that time i had google analytics running and i barely had 100, people visit the site, 87 to be exact. AT&T lied about the traffic they sent, essentially CLICKFRAUD!

Ihate them and i hope they go down.

Robert D. Miller from Atlanta, Georgia says:
I am interested in getting together a group - or in joining a group - interested in pursuing a class action lawsuit against AT&T / BAPCO / CWA LOCAL ____ for unlawful / wrongful termination of employment. I was an employee of this company for 15 years and my job came screeching to a halt in early March of 2009. Please read my earlier post for further information. I may be contacted at 678-372-0000. Posted by romulus1129 at 11:16 PM 1 comments Wednesday, March 11, 2009Sometime on or before November 7th I got an official AT&T email regarding SIPP / ESIPP offers. The letter referred to an electronic file, folder or document I had accessed on or after November 7th regarding SIPP / ESIPP offers / packages. I think SIPP is an acronym for Supplemental Income Protection Plan; however, AT&T uses it as an “early retirement incentive’ type of plan for high seniority any level employee. The aforementioned electronic file, folder or document had been sent to me, unsolicited, via company email. Something piqued my interest, as I had been considering a leave of absence to attend school full-time for the fulltime residence segment of a PhD program. I opened the document and, in the process of examining the document in detail for crucial information, clicked “interested” on a question & answer “radio” button. My clicking “interested” I inadvertently set forth a process in motion, unbeknownst to me.

The process, unbeknownst to me, put my job security in jeopardy without my realizing. A few days later, while discussing the email with coworkers, I wondered if I had made a mistake by clicking “interested.” I tried to re-examine the document but was unable to access the file or page in question for some reason. I next began to examine paperwork (given to me by another fellow employee) connected to the original email; however, the paperwork led me to believe that I had until December 31st to go back in and re-examine the electronic document and click “not interested.” I set aside my concern in the contents of the letter that day because thought, at the time, that I had some time to think about it.

On Wednesday December 17th at 5:18 PM I received a letter from AT&T secretary Donna King (on behalf of managers Angelia Sweat and Kim Coan) informed me that my SIPP acceptance had been granted. The letter mentioned a specific date, “off payroll” (March 5th, 2009) and asked me to reply to the letter choosing an option (lump sump or 48 months of payments) regarding a certain SIPP payment. The letter stated that I needed to reply to them that day (TODAY). I was confused and unclear about the meaning of the letter and responded with a simple, brief, but vague response / answer – “48 months.”

When I returned to work the next morning I, in a state of concern, decided to discuss the matter further with a union representative. I immediately voiced my concern regarding the email with Suzanne Lang-Carter, a Union representative, and was advised to formally state that I would like to decline / retract my expression of interest / acceptance. Ms. Lang-Carter, a Union representative, asked me right up front if I had signed anything. I stated that I had not; I further explained that all I had done - or thought I had done - was merely express an interest in SIPP/ESIPP and would welcome the opportunity to explore the terms / details further. Suzanne wrote an email to Union Boss, Karen Carr, stating that I had been offered a SIPP package, that I had not signed the final paperwork, and that I declined the offer. Suzanne asked Karen to provide advice regarding further action or follow-up. Susanne forwarded a copy of the email to manager Kim Coan.

Kim Coan, in an email to Suzanee Lang-Carter (a copy of the email was forwarded to me [by Ms. Coan]) stated that there was no paperwork for me to sign. She went on to further explain that I had “locked in” in an “online submission.” Ms. Coan stated that, “The only way (he/I) can not be held to their “Acceptance” is if (I) go back into the system and unlock or if (I) submitted under the time, or window of time after, from the time the initial email went out notifying of additional SIPP/ESIPP offers. At that point (I) would have needed to send another email back during that window to cancel the acceptance.” The letter went on further to explain that I had been matched up with a surplus employee and (I) would not be able to rescind (my) acceptance at that point.

I next sent an email to Ms. Coan stating that according to my paperwork entitled, Information on First-quarter SIPP Offers I have until December 31st to cancel / rescind my SIPP request. I further stated that this email should serve as my request to cancel; however, in the event that does not suffice, I stated that I would like to be shown the link to the web page that I needed to access in order to officially cancel my SIPP request. The reply to this letter by Ms. Coan was brief and merely stated that she had spoken with Karen Carr and that Ms. Carter-Land would call me. Ms. Lang-Carter advised me to begin looking for other employment; however, she stated that I should also submit a letter of grievance to the union hall so that someone else may examine my case to determine further action.

On Monday, December 22nd at 3:58 PM, I wrote an email to Ms. Coan stating that I had tried to go in several times during the ten day window to re-examine the SIPP information but was unable to do so for some reason. I referred back to the paperwork that came with the initial email and it clearly stated that I had until December 31st to make a final decision on whether or not I was interest in SIPP. I did not get an answer back from Ms. Coan.

I interpreted the paperwork in my possession and the inability to access the web page regarding SIPP as an indication that some sort of maintenance / update was being performed to the system / database during the crucial time window in question and that I was being given an extension of time with which to go back into the system and unlock / cancel my existing expression of interest. Ms.Coan wrote a reply to my email later that day stating that she had spoken with Karen Carr; that I may follow up with Ms. Carr; and that there was not a way to decline at that time. I replied to that email stating that I intended to decline SIPP at some point before or after the critical date of December 31. Immediately after replying to Ms. Coan’s email, I faxed a grievance letter to the Union office stating my case and asking for assistance in declining the SIPP/ESIPP “exit package.”

On 12-30-2009, I received a response to the Union office, stating that my grievance will be handled in a timely matter in accordance to the working agreement. The letter stated that I would be receiving further instructions from the Union and that if I have not heard from a union representative by January 9th 2009 that I should contact Karen Carr. I did not hear from the union on the aforementioned date of 1-9-09; however, my manager informed me sometime during the week of January 5th or 9th that the company position on my case is that I would be leaving the company effective March 4th. On February 20th, 2009, I received word from Karen Carr regarding their position. She stated that we would need to met at the Union Hall on Thursday, February 26th regarding my case and that, as of that day, pertinent documents the company had related to my case were missing.

I did some research and determined that is a clear-cut case of unfair Digital Access. AT&T Associate Process Owner, Angelia Sweatt, and SIPP / ESIPP Coordinator Kim Coan implemented plans to reduce payroll by ramping up their SIPP / ESIPP package offers to Publishing Artists and Clerical personnel in their unit. They requested (demanded) that all artists and art clerks complete SIPP / ESIPP offer / request forms online.

My research suggested that making the forms only accessible / online is a clear-cut case of bad policy. Ms. Sweatt and Ms. Coan had, sometime before November 7th, sent the new policy mandates to all Art Managers and Clerical Managers, notifying them that paper format SIPP / ESIPP offer / request submissions requiring employee agreement / acknowledgement signatures will no longer be acceptable. They explained that paper submissions will not be accepted because the new and improved / required forms must be submitted electronically and had to be accessed and filled out on the company’s ESIPP / SIPP package dedicated intranet site. They made it sound like it was not an optional request, but more of a command. I was not seeking a SIPP / ESIPP package at that time. The letter came to me unsolicited. A number of artists and clerks complained because they did not have proper or reliable access to the pertinent information pages or the relevant (binding) forms in the place they are purportedly located in order to review key information or to make key changes. This happens often at AT&T with mandatory rules coverage online documents and online training documents.

The clear cut case of good policy (versus the aforementioned bad policy) in this situation would have been as follows: Ms. Sweatt and Ms. Coan discuss new policies requiring employees to complete SIPP / ESIPP offer / request forms on-line. They conduct a formal or informal survey, via all unit managers, to determine how many employees will handle SIPP / ESIPP offers. Employees must have all the proper access / permissions to access all pertinent documents, files and folders on the corporate intranet site. Employees must also have all the pertinent financial information unique to each employee readily available to them so as to see the benefit / drawbacks of committing to a SIPP package.

When viewing the results, it is clear that employees in certain work groups have restricted or limited permissions / access compared to employees in other work groups who have unlimited access and fully granted permissions to access all files and folders containing SIPP / ESIPP offers, requests and other pertinent information. Ms. Sweatt and Ms. Coan conclude that making forms available for those who have electronic access is a positive step in forward progress and making a paper-free / green workplace; however, keeping forms available in both paper and electronic formats would offset potential issues relating to unfair access or disparity of treatment in the workplace with respect to equal access to information among all employees. The managers devise ways to better make electronic information easily accessible and readily available to all employees without jeopardizing fairness and equal / equitable treatment.

Additional efforts: When using technology, managers should think about all various employee knowledge, judgment, skills and concerns with respect to managing, navigating, and accessing certain key documents, files and folders. Some work groups appear to have a large population of knowledgeable and technology savvy employees whereas others do not. Upper-level managers should not forget to consult work group managers, systems administrators and union stewards about access to key forms before requiring that something be done exclusively online or electronically.

On Thursday, February 26th, at 5:00pm, I met with Karen Carr (and unbeknownst to me) Suzanne Lang Carter at the CWA Union Hall on Logan Street. Karen Carr did not have the crucial documents (or any copies of any documents to give me) solidifying the company’s case against my appeal. According to the Union, the company’s case hinged on three points: 1) The blurb containing the words “irrevocable interest” from one page of a document 2) My confusing the “quarter” SIPP/ESIPP offers went out versus the “quarter” SIPP/ESIPP offers were accepted by employees / accepted by me 3)I did not submit my offer to cancel within the number of days time window of opportunity. Ms Carr would not or could not state or otherwise specify whether or not (or otherwise define) my window as being ten days, fifteen days or thirty days.

I stated that I felt the company or the Union should have come to me laying out all the particulars with respect to the terms of my departure. I stated that I did not get the terms until it was (allegedly) too late too back out. I had to be the one to seek out all the information, in what I can only describe as a frustrating, depressing, time-consuming investigation, as neither the company nor the Union were willing to spell out the terms of the departure; both parties seemed content to leave me in the dark regarding crucial details. I further learned that the Union negotiated “ex parte” on my behalf with the company regarding my case.

I left the meeting feeling cheated because the Union never did not prove or dispute my case and did not show me any crucial pages solidifying the company’s claim. My job of almost fifteen years had come to a close.

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This complaint can also be found on: http://millerkillerdesign.blogspot.com/
Jeanne from Los Angeles, CA says:

I HATE it when Iam browsing a site and your ad comes on and Iam FORCED to listen to it because there is no way to turn it off. I DON'TWANTTOHEARIT!! I am generally listening to something I want to hear, and then here comes your ad screwing it all up! So, in effect, you are basically paying a lot of money JUSTTOPISSPEOPLEOFF!

Ricky from Santa Monica says:

Online scam!
I was promised by the salesman for yellowpages.com 400 clicks per month or i wouldn't have to pay in the first month i had 50 hits, (they say) but yet the still billed my account. my add has also never been correct. When i told them i wanted to cancel they threatened to "come aft...

YP.com Does Click Fraud from Click Fraud says:

Hey Guys,

I am a sole proprietor of a computer repair & home theater installation company. I was recently contact by an account manager from AT&T who proposed top placement in my geographic area for yellowpages.com local results under the respective categories & top sponsored link placement for 86% of major search engines.

I signed up for a 12 month contract billable @ about $350 every month. They promised 30 clicks a month. I use statcounter.com to track every page & form of activity on my website. Late last week I received a report from Yellowpages indicating that within the last 5 weeks my website had received 41 clicks from search engines!!!

Statcounter reported a few clicks from google and hardly anything from Yahoo which they claim 16 people came from.

I immediately contacted the Account Manager and he simply advised me that "AT&T is a fortune 7 company and would not lie about fictitious clicks to your website".

I see every bit of activity on my site day in & day out and I have ZERO evidence of what AT&T is claiming. I requested a very detailed report showing IP addresses & other info. about when & where the clicks came from.

I don't know if AT&T uses some specialized coding or software that would block visibility & tracking features from other website trackers. Do you guys have any input on this? I'm really contemplating on figuring out a way to get out of the 12 month contract.



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This complaint can also be found on: http://www.technibble.com/forums/archive/index.php/t-17493.html
Sammy from Phoenix says:
YellowPages.com who is also known as YP or AT&T Interactive is better known as an online yellow pages business directory – for business owners it’s a service that’s filled with open ended promises that will quickly drain your advertising budget or even your completely sabotage your business from very little ineffective results.

As a Digital Advertising & Media buyer I will no longer recommend YellowPages.com to any of our advertisers or any small businesses – period. Their crafty sales tactics combined with a long term contract are the exact tools that YellowPages.com rely on to lock into your cash while delivering less than desirable results – you can take that to the bank.



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This complaint can also be found on: http://www.phoenixonlinemarketing.net/new-blog-the-yellowpages-com-scam
Chuck from Reno says:

CONSUMER PROTECTION ALERT - Chuck Kwaske

**CONSUMER PROTECTION ALERT!!**

We have recently had a horrible experience with an online advertiser (YellowPages.com) and felt that it was important enough to warrant posting on our homepage so that others may avoid the same scam.

We got a call from Yellowpages.com back in November '06 asking us if we would like to boost traffic to our website. The representative claimed that their online advertising would “guarantee” 90+ clicks a month to our site from real people looking for our services. Having heard about many scams in the past, we asked the important questions, like would automated search programs trigger hits and what happens if they don't meet their guaranteed click numbers. They told us they would increase the advertising until the goals were met. This seemed like an obvious choice, the $289/ month would be easily paid for if even 5% of the 90+ clicks resulted in new service.

Now move ahead to when the advertising “campaign” launches. The first month we received 5 clicks from their ads. The second month we received 9 clicks, with no change to the level of advertising. At this point we call Yellowpages.com only to find out that our representative no longer works there and our account has been transferred. The new representative denies any of the claims of the previous rep and suggests that we read the terms and conditions of our contract. Since we had not been given this already, we requested a copy in writing. Upon receiving and reading the contract it clearly states “ We or our vendor will continue to fulfill your Advertising Product for the contracted number of clicks… If the applicable number of Actions has not been delivered…we will continue to fulfill your Advertising Product at no additional charge until the applicable number of Actions has been delivered or your budget has been exhausted. Although we will invoice you in twelve installments for the contract amount, we do not guarantee that the Actions will be fulfilled within that timeframe or otherwise during the term of this Agreement.” This means they will continue the ad campaign until 90 clicks multiplied by 12 months (1080 clicks) have been met, even if it takes 10 years! (1080/9 clicks per month) In addition to this, it also states “We do not guarantee that any clicks (1) will be from potential customers for you and/or (2) will be of any benefit or value to you. You acknowledge that the clicks may be: … the result of spiders, robots and other automated or mechanical means.”

So, all of the claims turned out to be false, with no recourse because our “rep” was fired, and no way to cancel the contract. We are out to the tune of $3,468, with almost no business coming from the advertising, and no one willing to hear our complaints.

The moral of the story is: 1. Don't sign anything without your attorney's approval. 2. Don't EVER do business with Yellowpages.com!

chuck@cleansystems.com



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This complaint can also be found on: http://www.yellowpages-comconsumercomplaints.blogspot.com/
Mark from DONT BE SUCKERED BY YELLOWPAGES.COM says:

I want to share my Yellowpages.com experience with other merchants, in hopes that I can save them the time and moneythey wouldlose by using yellowpages.com.I registered on Yellowpages.com for a free listing. A couple days later I recieved a call from a sales person(Marisa) from Yellowpages.com. She told how a free listing wouldn't get picked up by the search engines and that I needed a FEATURED AD with Yellowpages.com. With aFeatured Ad, I would get TOP listing and a link to my website. And the The sales person( Marisa) made it sound like Yellowpages.com was going to give me the world. If yellowpages.com makes it sound too good to be true. It's because itis.I recieved an email stating my FEATURED AD was up and running. I was excited. I went to yellowpages.com to look at it. They said it was up, but I couldn't find it. EverytimeI searched for GlassRepair It didn't come up. I kept searching Yellowpages.com under GlassRepair and finally looked under the catogory "other" by george there It was under "other" My sales person ( Marisa) assured me it would be taken care of by the tech's. It never got fixed. After calling Yellowpages.comseveral times to havethismistake taken care of and have me listed under Glass Repair. . I sent the Yellowpages.com sales person Marisa an email saying I wanted to cancelsince I was getting no benefit from thisYellowpages.com FEATURED AD. I recieved a call from the District Sale Manager (Donavan R) He promised to havemy Yellowpages.com ad recatagorized. 6 months later It stillhas not been fixed . The sales Manager (Donavan R) will not return my messages.and Yellowpages.com continues to charge my Credit Card on a monthly basis. The Yellowpages.com ad is worthless.Yellowpages.com sales people lie, mislead, and omit information just to make a sale. Once youagree to the ad you are locked in for 12 months. If you don't like the ad, or there is a problem with the ad it's too bad and too late. Unlike print ads,Yellowpages.comcould removethe adwhen ever they wanted to. The next time Yellowpages.com comes calling, BEWARE!!!!



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This complaint can also be found on: http://www.merchantcircle.com/forum/thread/Your.Favorite.Blog.Posts/Dont.be.Suckered.by.Yellowpages.com/23137
Frank56 from Florida says:

I signed up for a yellowpages.com ad with a 12 month agreement totaling $7800. I am now more than two months in to it and my ad is incorrect. Local salespeople will not call me back and AT&T's 800 number listed on the bill connects you to a voice mail box that is always full. They have created an ad for me that does not accurately represent the products I wish to market and never gave me an opportunity to proof read it or select the content that should be displayed. The first 45 days the ad was live it was not displayed in all of the geographical areas I had selected and paid for. I was promised a credit, which has not come yet and no response from sales people or customer service. My profile on yellowpages.com actually contains a link that goes to a competitors website. Without communication from them, I am unable to get this resolved. In addition, my local sales rep quoted me call counts in excess of 30 per month which is just completely made up as I have not attributed any calls to this service. I may stop paying for the service but from what I am reading, it seems like AT&T will sue you.



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This complaint can also be found on: http://www.complaintsboard.com/complaints/scam-c287590.html
Mark from Better Business Bureau says:

The Better Business Bureau is warning Minnesota companies of a billing scam. Spokesman Dan Hendrickson says it involves what appears to be an invoice from the Yellow Pages or Yellow Pages Online. He says in some cases the billings have been issued for $500 or more. Hendrickson says scammers have used the Yellow Pages name and logo illegally for years. Businesses that receive a suspicious bill are urged to file a complaint with the BBB.



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This complaint can also be found on: http://wcco.cbslocal.com/2010/05/19/yellow-pages-scam/
Sean from Internet Ads says:

YP formally YellowPages.com is your traditional web directory – for business owners it’s something entirely different. It’s a service that has a fantastic sales pitch that is in most cases filled with nothing more than a lot of open ended promises.

As a Digital Advertising & Media buyer I cannot recommend YellowPages.com – period. Their crafty sales tactics combined with a long term contracts are the exact tools that YellowPages.com rely on to lock into your cash and drive less than desirable results – you can take that to the bank.

Here’s where it gets personal:

One of our clients were snickered into a stealthy contract that was based on a powerful sales presentation that to our client sounded well, too good to be true – and it was.

I decided to get involved. I emailed Deann Mayeda, the Press and Media Contact for AT&T Interactive asking for her help and delivering my clients message of dissatisfaction. My complaint seemed as it had very little importance and was quickly handed off to a local sales rep in Denver.

The sales rep/manager called me to discuss my clients dissatisfaction. He soon offered to dissolve the contract in best customer service interest. The problem is; the contract was never dissolved as agreed and was quickly forked over to a local collections team. I gave it one more shot. Here was my most recent email to Deann Mayeda – Deann never responded or even acknowledged my correspondence.

Todd@bsaw.com from Los Angeles says:
Re: Yellowpages.com warning! I'm wary of anyone associated with "yellow pages" in their name. Do a search for "yellow pages scam" and you'll find tons of info (consumersist.com). There has been a long-running scam for billing, not just endless calls to upgrade.

The problem lies that the term neither "Yellow pages" nor the 'walking fingers' logo are trademarked, so any business can call you stating they are the Yellow Pages and trick business to enter into a contract for a listing. Some even record the conversation and edit it to sound like you are authorizing the billing.

Be careful out there.

Edit: Toyotaguy, I had the same thing here where they kept faxing me bills and calling trying to collect $499.95 for a listing I never authorized. They threatened court action if I didn't respond. When I asked for a number to call someone at their office they would give me an 800 number that didn't work. They had a "sales guy" call me and left a number to reach him back. Two days later that number was disconnected as well.

I eventually filed a report with the FTC and they stopped calling me.
Labster from Ohio says:

Yellowpages.com warning! I registered for a free account with them and since then have received 3 calls a day for the past day trying to upgrade my account. I kindly asked one of them to stop calling and he said ok and then proceeded to email me telling me I didn't know how to advertise my company etc. Fast forward to this morning and a girl calls and keeps rambling on and on all high pressure so I kindly cut her off and say I'm not interested and to please stop calling. She proceeds to try pressuring me into an upgraded package so I repeated that I wasn't interested and that I was fine with my free package, finally I just hung up on her. 5 minutes later I got another call! This time I just didn't pick up. ***! Now I can't log on to my account to delete it because my email address that they emailed me at isn't in their system! End Rant



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This complaint can also be found on: http://www.autopia.org/forum/detailing-business-management-marketing/131644-yellowpages-com-warning.html
Mike from San Diego says:
YellowPages.com – Small Business Owners Beware?!


I was doing a little research the other day checking out YellowPages.com and some of their services.

Since the only way to get pricing information for a custom website was to call a sales rep I decided to do a little online searching. The results were very interesting…

I ended up on ComplaintsBoard.com, and many others, viewing hundreds of complaints about deceptive sales practices, horrible customer service, hidden auto-renewal clauses, and non-performance of contract in regard to advertising results.

The complaints that really stuck out were the ones from former sales reps who talked about their deceptive sales tactics. They inflate the numbers and downplay the contract. In other words, anything goes to get you to sign on the dotted line. And why not? The sales reps get paid big bonus money for reaching sales goals.

Of course, the program can’t be all bad. If it was completely ineffective the service would be devoid of advertisers. To be fair, I found reports showing the quality of visitors from bigger online directories like yellowpages.com (YPC) are much more engaged — they stick around your website longer.

But the real problem for most small business owners is not knowing the Return-On-Investment (ROI). With YPC you have to sign a long-term contract (12 months) without the benefit of testing performance. This has always been a thorn in the side for advertisers in the print Yellow Pages too. You have to pay no matter how well the ad does. Not doing well… too bad for you.

It looks like they’ve taken this same business model and transferred it to the online program. This makes no sense because unlike the print edition they can remove your ad anytime they want. And worse, their advertising isn’t performance based like Google where you only pay when a person clicks on an ad. You pay a flat rate no matter how many times your ad is shown. And if your click-through-rate (CTR) sucks, too bad.

Another glaring number is search traffic. YPC says they provide exposure to 125 million searches per month. This is peanuts compared to Google with a whopping 2.7 billion! And don’t forget, with Google you can look up keyword traffic numbers for yourself right online. Not so, with with online directories like Yellowpages.com — you have to depend on them to provide these numbers. This is where a slick salesperson can take advantage of you. They can manipulate numbers to show more impressions and higher CTR’s to get you salivating. Anything to get you signed up…

By now you probably get my position on all this. I wouldn’t sign any long-term contract without some performance guarantee. That’s just common sense. If they don’t agree to this in writing, or downplay the enforcement of the contract, forget it.

When it comes to online directories like YPC the best thing to do is grab a FREE listing and watch your traffic sources. If you’re getting traffic and it’s converting into sales then you may have something to work with. Look at the numbers and figure out what you can pay for the results. If they are charging too much, either negotiate a better deal or walk away. You have plenty of other advertising options online.

I always recommend my clients use Google Adwords to test and optimize their sales funnel before rolling out to other options. It’s cost-effective, accountable, and provides valuable marketing and SEO information. You can start and stop a campaign anytime you like, control your budget, and track everything with Google analytics. It’s not the pig in a poke offered by some of these online directories.



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This complaint can also be found on: http://internetbusinessu.com/yellowpages-scam/
MaineWifey from Maine says:
Yellowpages.com scam vent

I'm so tired of these people calling my office 5 times a day, everyday for the past 3 weeks,trying to update my "free listing".

They are so pushy. They told me last time that since I wasn't interested that they were going to cancel the phone service at the office.

Um, you don't work for the phone company and can't do that, but whatever.

I get that the people calling may not understand that they are scamming people, and they really think they are trying to do me a service, but I'm about ready to file a complaint. Next time maybe I will. I'll have to look into how much time it takes.

I called the phone company and put a block on anyone being able to charge services to the phone bill, and she said definitely not to trust them.

Its so freaking annoying though.



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This complaint can also be found on: http://community.thenest.com/cs/ks/forums/thread/39429516.aspx
Jimmy from Denver, Colorado says:

YellowPages.com who is also known as YP or AT&T Interactive is better known as an online yellow pages business directory – for business owners it’s a service that’s filled with open ended promises that will quickly drain your advertising budget or even your completely sabotage your business from very little ineffective results.

As a Digital Advertising & Media buyer I will no longer recommend YellowPages.com to any of our advertisers or any small businesses – period. Their crafty sales tactics combined with a long term contract are the exact tools that YellowPages.com rely on to lock into your cash while delivering less than desirable results – you can take that to the bank.

Lucky for our advertisers, our media buying services come with a full in-house legal counsel representation that is designed to act as a buffer from less than ethical businesses practices like that of YellowPages.com.

Here’s where it gets personal:

One of our clients were snickered into a stealthy contract that was based on exceptional results expectations that were almost too good to be true; and they were.

I got involved by sending Deann Mayeda, the Press and Media Contact for AT&T Interactive briefly telling her about my client’s dissatisfaction.



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This complaint can also be found on: http://www.steamboatseo.com/2010/08/07/yellowpages-com-review/
Scott Hayden from Colorado says:

Yellowpages.com is an internet advertising portal that alleges to increase the clients internet exposure to searchers looking for the product or service that you provide in a given geographic area. The business practices of yellowpages.com are questionable at best and are possibly criminal. Their actual exposure is limited. Their advertising graphics are amateur. Their results are insignificant to non-existent. All in all, this is a boiler-room operation that uses high-pressure sales tactics promising unrealistic returns, tying clients to heavy-handed contracts followed by harassing phone calls and collection procedures. The fact that our ineffectual local, state, and federal regulators have ignored this type of immoral operation to continue, should not deter the scammed business owner from fighting these criminals.

Scott
Hayden, Colorado
U.S.A.



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This complaint can also be found on: http://www.ripoffreport.com/internet-services/yellowpages-com/yellowpages-com-scam-glendale-8268w.htm
STOP AT&T YellowPages from Texas says:
It is truly disappointing to read of the huge volume of consumer complaints of dissatisfaction and abuse regarding AT&T YellowPages.com. (Google: yellowpages.com complaints)

Enclosed is an extremely helpful link that may stop AT&T YellowPages.com bill collection / phone calls dead in their tracks.

According to the Fair Debt Collection Practices Act, [15 USC 1692c] Section 805(c): CEASING COMMUNICATION: allow for protection against harassing phone calls from debt collection companies including AT&T YellowPages.com.

In order to stop collection calls you must send a certified signature "Stop Calling Letter" to the collector.

After sending the Stop Calling Letter, if the collection phone calls do not stop, the debt collector may just be liable to you for statutory damages of up to $1,000, plus any actual damages suffered, plus attorney fees and court costs!

C. Williams from YellowPages.com Sucks says:

Signed on with yellowpages.com , fell ill and cancelled ad same day. They continue to call and harrass me, bill me, not answer my calls, told me there was no residual for a year!!! I have alot of returned(undeliverable) emails to yellowpages.com Collections.

Spoke with them today, they said no way could I ever cancel.
They promised so many sites the business would be available to..links..not so. Also that I would receive at least 50-100 clicks per month ..received 10 so far and it has been 6 months since..and I have tried many times to stop this.

I also disputed it with my cr.cd company and won.

Rich from Kansas says:

YellowPages.com promised my company, Adventure Films International, more than a year ago that we would be receiving regular stats with our new contract. I periodically checked the service by running a search on my business classification, but not once during the entire term of our contract did my business ever show up in a search - it would only show up if you searched for Adventure Films International, Inc. - and not once in a year did we receive any stats. We were hassled by phone every two hours starting in middle May 2006 for the contract renewal, even though I repeatedly told them I was dissatisfied and would not renew and they began calling me every hour. I could not even conduct business because of their incessant calls. They promised to fax a form from Yellowpages.com to cancel the account, but they never did send it. I wrote my account information on a FAX Cover Sheet and wrote PLEASE CANCEL MY ACCOUNT IMMEDIATELY and faxed it to YellowPages.com. They claimed never received it.


AT&T Ripp Off from Rip Off says:

Yellowpages.com uses deceptive practices to get a company to sign up for ads. In fact they out and out lie. As far as they are concerned, it's OK to lie about the hits and calls we would get as a result of their ad in the "Yellowpages.com but not Ok to cancel the ad. All bullshit. We got our first report and it was all the times I had checked on the web site to see if they had made the changes we requested on the ad. They put things in our ad that were not true. It takes weeks to get a correction and then they screw up the correction. We really dislike these people and feel they are crooks. Caveat emptor!

Ken from The Glass Guy says:
Don't be SUCKERED by Yellowpages.com By Ken | The Glass Guy on MC

I want to share my Yellowpages.com experience with other merchants, in hopes that I can save them the time and money they would lose by using yellowpages.com.

I registered on Yellowpages.com for a free listing. A couple days later I received a call from a sales person (Marisa) from Yellowpages.com. She told how a free listing wouldn't get picked up by the search engines and that I needed a FEATURED AD with Yellowpages.com.

With a Featured Ad, I would get TOP listing and a link to my website. And the sales person (Marisa) made it sound like Yellowpages.com was going to give me the world.

If yellowpages.com makes it sound too good to be true It's because it is. I received an email stating my FEATURED AD was up and running. I was excited. I went to yellowpages.com to look at it. They said it was up, but I couldn't find it.

Every time I searched for Glass Repair It didn't come up. I kept searching Yellowpages.com under Glass Repair and finally looked under the category "other" by George there It was under "other" My sales person ( Marisa) assured me it would be taken care of by the tech's.

It never got fixed. ...

Marcus Keith from Admax Merchant Media says:
Is Yellowpages.com a RIPOFF?

We are taking the liberty of reposting this Yellowpages.com (an AT&T; company) horror story, and we know that fellow MC member Ken ‘The Glass Guy' is not alone in his negative experience of this high-pressure behemoth.

In balance, we are told that Yellowpages.com ('YP.com') has many happy customers too... but frankly we don't know any of them personally!

MC members should exercise caution, in general, when planning local search campaigns that are dependent on large media concerns to fulfill, and in particular with Yellowpages.com, it is our experience.

Also, be forewarned that if you utilize the MC local search directory insertion service YOU WILL get a call from a high-pressure YP.com sales person as soon as your free listing is processed there.

Lastly, remember that ADMAX Local Search w/ MerchantCircle DOES utilize YP.com in a very cost-effective way - so leave YP.com dealing to the experts - US!



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This complaint can also be found on: http://www.merchantcircle.com/blogs/ADMAX.MERCHANT.MEDIA.949-443-0096/2008/12/Is-Yellowpages.com-a-RIPOFF-/156093
Steve from New York says:
You are not alone in the yellowpages.com scam. We were in the Pittsburgh Home and Garden show last years where a rep from Yellowpages.com had picked up one of our buisness cards. My partner and I met with him at a coffee shop where we were showed the amazing amount of hits and leads our line of work generated. Tons of leads here. We fell for the scam and took out an ad that was around $236 a month. We had top spot and were under the impression you HAD to buy an ad to be on their web site. NOT TRUE!!! 2 months after placing the order it was becoming difficult to pay the monthly premium. It was coming dirrectly out of my bank account each month at an odd time. Keeping funds there was becoming difficult.BTW this was my personal account. I called our rep to tell him the funds would not be there yet could we post pone the date of withdrawl. It was out of his hands. So I called the main office in CA, they said cannot start a paper bill until after 3 months of automatic withdrawl. So managed to gets funds to pay for the 3 months. By this time they claimed we had several people we had talked to from their site. First off we always ask where they got our name so we know what advertising is working. I think we only got 1 person out of the 100 or so they claimed we talked to. Called again, no response and no paper bill. I had to get my bank to cancel and reissue my bank card. This took several weeks to sort out and became very disruptive to our business as we had to either pay for supplies COD or by certified check. I was also threatened if we did not pay the monthly balance we would have to pay the entire balance for the year and be removed from the web site. Today we recieved another collection call the other day we recieved one threatening us and to have our lawyer call theirs pending legal action. I hope they like dealing with the Attorney General because that is our next step. Not only did they remove us from the top spot on their web site, but they still have us listed along with several other companies that I have personally spoken to who have not nor intend on paying for placement on their site. So how is it we went from the only company listed to within 3 months every buisness in our line of work was also listed without having to pay 1 cent? Don't deal with Yellowpages.com they are a scam company.
Jen from Washington says:
I to have had major issues with this company. AT&T advertising solutions is the company with yellowpages.com. I got an ad with yellowpages.com and was lied to from the begining and even received a $60.00 briebe to sign the contract the same day i meant with her. I unfortunatly did and now am fighting to get out of my contract. Once you sign the contract you cannot get anyone to call back or help you. If they do call back they say "I will check into it and call you back in thirty minutes." Then you have to keep calling them for days in order to talk to them again. I have never been treated so unfair and never would of thought that being that they are such a big company they would treat customers this bad. Apana Jackson is my representative and she gave me the personal check. I have called and emailed her for 2 weeks now and she has yet to respond back. I have been in this contract for 6 months and it is hurting my business because I am getting no work from this ad but only calls for more advertising and people trying to sell me stuff. This company is extremly bad.

Below are some of the sales managers and reps phone numbers:

Apana Jackson 757-286-6492

Katie eck 757-513-7607

office 757-446-6500

doug bill 757-288-8957

yellow customer care 18665708863

katie office 757-446-6503

Kathy from Reno says:
To whom it may concern:

Re: (757) 644-3739

Disclaimer: I do not have a contact with yellowpages.com but my partner does and I pay the bill monthly. I have only been trying to reach someone who will care to stop my complaining.

My name is Kathy I am a Mortgage Loan Officer and my partner real estate agent with set up an account with yellowpages.com through Jim a local representative in Virginia.

A long story short we did not receive or were told in detailed what would be initialed, this was a bait and switch we were told what would benefit the representative and not our budget and needs with advertising.

Like many of people who are on a budget this was a big key to our advertising needs. So let me tell you how I approached our budget for advertising with Jim our Representative, I already have and ad with talking phone book (GREAT COMPANY!), and had an ad with YellowBook.com (did not work) so I was very detailed in making sure this was going to work as I had already lost money with the web thing already. I told Jim we were strapped financially with our budget to do more advertising and could only afford $150 a month, I even took a month plus to make a decision. So in knowing all of this and that the representative only makes money when we sing a contract how much information was left out to get the sale...

The Representative and the manager managed to blame the misunderstanding in services offered on the lack of communication between myself and Amy. Trust me we do not miss a beat when it comes to paying for advertising. We advertise with yellowbook.com the talking phone, superior internet solutions as well as an ad in the yellow book itself, so there was nothing to misunderstand. We know what we are doing and what we are looking for so for someone to insult our intelligence and say we miss communicated with each other is really aggravating.

I immediately called the manager, Marc and spoke to him to cancel as soon as the ad hit the web site as this was all done incorrectly and no one from the �design department� called to have this as made up to attract callers. According to Jim we would have someone from their design team give me a call to help with our ad. No one called! Shortly after Amy noticed we were already on the web and had no idea or even how long it had been up an running with crap listed for information about us.

When I spoke to the manager Marc there is no such department and that is Jim�s job to design and help with the wording of the site. So according to Marc, Jim lied to me about the a different department who helps me with the wording and what to write, I went back to Jim who then told me, �I thought what you emailed me was what you wanted on the web� come on now it was a bunch of thought on paper as he pushed me that �we could not get our ad running until he had a rough draft and then someone would call me to change it around.�

We are not happy with the service and do not want to keep our contract, we hate the service, Jim to me that you do not have a roster of tracked calls, number and times. According to their records we have 12 calls in July, nothing in Aug. and one of Jim�s sales pitches �you will get calls, I guarantee calls we have a thoughts hits for real estate and if you are not getting calls then we are doing something wrong.� Those are his words give or take.

The worst part of it all is this, normally with yellow book and talking phone book, we place our ad in writing in had in May 2007 no one regardless of how much they pay can go above you as it is priority. This is not the case with yellowpages.com they work differently which was NOT told me as I would not be making this complaint. According to yellowpages.com there are top that are in blue people who are willing to pay more money, fine we didn�t want to pay that price so we were told we would be guaranteed first page and about 4 down after the top blue, when the ad was placed, we were 11 down and then told that the other people who are above us signed up before us, and that they pay more than $150 a month to have their ad different than ours. So long and short the biggest deal baker that if our competitors saw our ad and wanted to be above us all it takes it more money to be onto of priority. Who in their right mind would spend that kind of money to keep being bumped lower an lower on the pages.

Jim�s defense was, I told you to go with the top blue, and again I went back that was not an option and we could not afford it.

We had made a change to our ad and it took over a month to get done and was still not done correctly! We have already had a call from another agent asking how we liked the yellowpages.com and we told them the truth, �You are a rip off and a joke.� According to Marc it was more important to keep our money and our bad word of mouth.

All I want is to cancel my ad and get my money back, I am disgusted with the service, in ability to track details of who calls and when, I am disgusted that it takes our Representative a month to make changes to our ad, I am disappointed that we can not tailor each heading Mortgage, Real Estate to fit what consumers are looking to read about, I am also confused how the representatives can make commission on a sale that was a complete �misunderstanding� I will use their favorite word and as soon as we found the imperfections to this company we requested to canceled not even a day after it went on the web, and we were told there was nothing they could do.

So now that you all know how this company has burned me I hope that you take into deep consideration that if you are not paying top dollar for your placement with them then you are getting ripped off.

If I was making money or getting calls from this ad that actually were not sales calls or renters looking for a place to rent I wouldn�t be so angry.

Thank you,

Kathy



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This complaint can also be found on: http://www.complaints.com/2007/september/6/yellowpages.com_150501.htm
Dave from Sacramento says:

The whole thing is a scam! A staff member of my non-profit inadvertantly signed up for this service thinking that she was just updating our address in the local printed Yellow Pages. The internet company that does this, Brightpages.com, bills quarterly, so I recently got an unexpected bill for $231.00! Before calling to dispute the bill, I went to the Brightpages website just to see how it works. It turned out that after many different searches for our organization name it always came back with “Sorry, we did not find anything for your search.” I printed out these results to have a record of them. When I called to complain, they gave me the usual spiel about not having read the fine print. But when I then said their website doesn’t list anything at all about my organization, the person I was speaking with replied without further argument, “You may disregard the bill.” I told her I wanted that in writing, so she faxed it to me that day. What a scam!

Andrew from Arizona says:
Yellow Pages shady online billing practices by Andrew

I just got this bulk mailing from Yellow Pages via snail mail. It has one of my companies name, address, and telephone number (which is completely wrong) and says: Check one — O List as shown O List with changes or additions. Then you sign your name and stick it back in the mailbox.

Oh, whats this in the fine print?

This offer is for a featured advertising listing in BPLLC’s online yellow pages directory, brightpages.com. Reach thousands of potential new customers with priority placement, enhanced search engine visibility, and the ability to list additional information such as a map to your location, a link to your website, your fax number, your toll-free number, or your email address. The listing fee for this service is $77 per month-billed quarterly.

Might as well spend that $924 a year at Ask.com.



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This complaint can also be found on: http://www.webpublishingblog.com/yellow-pages-shady-online-billing-practices.htm
Yael from Atlanta says:

“Kris Wiggins, a representative for AT&T advertising, sold our company an advertising package that I believe has hurt our organic results. All we wanted was a professional to manage our paid advertising campaigns. Instead, we were sold an automated program that has produced nothing but garbage. We wanted targeted ads that directed to our website, instead the ads were directing to a landing page created by AT&T instead of our own webpage. We specified that we absolutely did not want a landing page created, as we have spent thousands of dollars creating and maintaining our own website. The customer service is an absolute nightmare. My advice to any small business is to stay very far away AT&T, yellowpages.com, superpages.com, Verizon Advertising, and the like. These companies do not care about your business. Instead, find a local Adwords certified professional that will take care of you.”

“Melissa Todd

Thank you for saving my business money!!! Seriously I have heard horror stories about YP. That being said the sales pitch was very good and I almost bought into it.”



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This complaint can also be found on: http://casperseo.com/2010/08/yellowpages-com-scam-continued/
Sean Hakes from Denver says:
The YellowPages.com Scam by Sean Hakes, Inc

Small Business Owners know me for my honest reviews. Ready or not – here’s my official review of YellowPages.com.

YellowPages.com who is also known as YP or AT&T Interactive is better known as an online yellow pages business directory – for business owners it’s a service that’s filled with open ended advertising promises that will quickly drain your advertising budget or even your completely sabotage your business from very little ineffective results.

As a Digital Advertising & Media buyer I will no longer recommend YellowPages.com to any of our advertisers or any small businesses – period. Their crafty sales tactics combined with a long term contract are the exact tools that YellowPages.com rely on to lock into your cash while delivering less than desirable results – you can take that to the bank.

Lucky for our advertisers, our media buying services come with a full in-house legal counsel representation that is designed to act as a buffer from less than ethical businesses practices like that of YellowPages.com.

Here’s where it gets personal:

One of our clients were snickered into a stealthy contract that was based on exceptional results expectations that were almost too good to be true; and they were.

I got involved by sending Deann Mayeda, the Press and Media Contact for AT&T Interactive briefly telling her about my client’s dissatisfaction.

Deann quickly dismissed my claim and passed it down to a Colorado or Denver based YellowPages.com sales lead/manager. It seemed like she was eager not to address the problem while dropping the complaint to a lower level manager.

I’ll be kind to the lower level manager and not point him out but the base of the story is we came into an agreement to let this particular advertiser out of their contract based on misleading information, in other words a unethical sales tactics based on lies.

Since our default we’ve had two additional clients pop up who have had a terrible experience with YellowPages.com. All have said that Yellow Pages promised the world and delivered little to nothing – many of which bought into a bucket of clicks that typically turn into nothing more than useless traffic.

We’ve since opened this specific topic into a legal matter. If you feel YellowPages.com has misled you, I’d love to hear from you. Please leave your story in the comments section and email me at sean @ sean-h.com.

Final thoughts: Avoid YellowPages.com – especially the Denver team.



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This complaint can also be found on: http://www.coloradosearchengineoptimization.com/2010/08/the-yellowpages-com-scam-by-sean-hakes-inc/
ZanzibarsMom from Michigan says:

Does anyone know how to make them cancel your account? They refuse to cancel mine, I had to actually cancel my credit card so they would stop stealing money from my account. Its INSANE. LOL at the James Rhoads guy is definitely a rep from yellowpages.FRAUD. If anyone has any advice please help. I'm going to have to get my attorney involved at 250 an hour and I'm not looking forward to that, but they just keep trying to force me to pay money I don't owe.

mwg1972 from Los Angeles says:
THIS FEELS LIKE FAUD

Yellowpages.com has called me non-stop. The representative has a thick indian accent making the call all the more annoying as I cannot understand her as she reads her script. At the end of "verifying my company information" she has to transfer me to someone to "confirm the information". I have told this "information confirmer" that I dont buy anything over the phone and that he can email, fax or mail me the information and I will decide if I want it. He instructs me that all the information is on the invoice. I finally have to raise my voice and tell him I dont want to purchase anything over the phone. He then hangs up... What a joke...this feels like fraud.
James Rhodes from Arkansas says:

I've been up there for the last 3 years and my $600/month is getting me about 5K-15K back each month. Of course I actually pay attention to the call reports so I know which customers I'm getting from the ad (report has their name and phone number from when they call my ad). Just my opinion of course. I asked my rep if he has angry customers ever. He said they're usually people who never answer the phone or never check their traffic reports to see what customers they've gotten month to month. Also certain businesses don't do well...mostly really outlandish ones like book stores or fishing guides.

Hope this helps.

Rick from Vancouver WA says:

this company is a fraud. can you say "mickey mouse operation"? This has got to be the worst use of your advertisement dollars. complete waste of money. A first grader could do a better job on the website. what a fucking bunch of crooks...the company should be prosecuted and shut down.

Michelle from Colorado says:

YellowPages.com Lies and Scams!

Save yourself hours of frustration and run far far away from this company. From day one unauthorized withdrawels from our bank account, hours of being on hold, being hung up on, and lied to were never ending. Almost everything they say is a scam...the reports are bogus and you have to hound them to send them to you.

Their is no corporate office or building you can go to...they work from home and if you do reach them they sound half asleep and they just transfer you around for about an hour.

This was the worst investment of money ever...please do not use them they are the absolute worst company I have ever come across.

DO NOT! I REPEAT, DO NOT WASTE YOUR MONEY ON THEIR ADVERTISING!



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This complaint can also be found on: http://www.complaintsboard.com/complaints/lies-and-scams-c78462.html#c372495
Paul Perkins from Denver says:
Class Action Lawsuit

Paul Perkins has filed a class action against yellowpages.com and would love to hear from any and every one that has had a problem! YOU CAN FIGHT IT!!!!! You have rights!!!!
I can be reached at (800) 656-9529!!
HOPE TO HEAR FROM EVERYONE!!!



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This complaint can also be found on: http://orlandotriallaw.com/
Tesseract from Nevada says:

YellowPages.Com is bad business

In a 4 month period period my listing on yellowpages.com generated 9 visitors to my website. and I was charge $164(42 a month) for this or about $18.22 per click. At this same times my Google adwords brought in 700 visitors for $612, thats .85 a click.

Yellowpages.com charges more money for less results and once you sign the contract you are stuck with it, you cannot cancel or they will sue you and mess up your credit.

Google Adword is more service, pay as you go, bid for what keywords you like and you message is delivered to your targeted market and you can cancel at anytime.

Now I am stuck with a yellowpages.com advertising contact that is under performing but cannot be canceled without damage to my credit. I heard there may be a class action lawsuit against yellowpages.com, if anyone knows how to sign up for this lawsuit please leave a message in this forum.

mdl95003 from John says:

AT&T Yellow Pages.com is a total fraud...

Dont waste any time or money on Yellowpages.com advertising, and don't let AT&T trick you into signing any print advertising agreements which require you to buy space on Yellowpages.com as a condition of getting into the print directory.

Yellowpages.com is hopelessly polluted with ads that are irrelevant to most people who do online searches. Your money is far better spent on Google or Yahoo, tell AT&T to take a hike--in addition to acting fraudulently to trick customers into buying advertising that they don't need and didn't request on Yellowpages.com, their employees are dull, dim, bureacratic idiots who are living in the 19th century. That's why companies like Google and Comcast are eating their lunch!

Steve from Ohio says:

Is AT&T YellowPages.com worth using

Hi,

I've been receiving very persistant calls from 2 different AT&T YellowPages.com sales people to the two different businesses I own trying to sell me on yellowpages.com advertising.

I still can't get either of them to provide an explanation I can understand regarding exactly what they do and why I should pay $1,500 for 750 clicks. The second salesperson says I can start with $80 for 30 clicks.

Though it's very fuzzy to me, it sounds like they sell enhanced directory ads on yellowpages.com, but both say that they also will create better organic results through Google and Yahoo, but neither can explain how this will be accomplished.

Does anyone know whether AT&T YellowPages.com is worth trying out or looking into? Why or why not?

Thanks
Steve



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This complaint can also be found on: http://forums.seochat.com/pay-per-click-37/is-att-yellowpages-com-worth-using-126097.html
Rick from Oregon says:
Has Your Office Encountered The Online Yellow Pages Scam?

YellowPages.com just plain sucks. They rip you off and continue to bill you.



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This complaint can also be found on: http://consumerist.com/2009/07/has-your-office-encountered-the-online-yellow-pages-scam.html
Afimedia from Lone Tree, Colorado says:

Yellowpages.com scam Internet

... Never again! Yellowpages.com is just plain bad business.

I was contacted by YellowPages.com, whose rep sold me a service that was supposed to promote and market my business. Once they got me to sign up, I never saw my rep again, or ever even heard from him again. The only thing they ever did was to take my money. They NEVER provided any of the services that I paid for. I NEVER got the first referral from them and therefore NEVER got any business from them. I tried for the entire term of my 1 year contract to get them to honor their agreement, but I got no assistance at all. I did get a lot of threats and intimidation though. Even after my 1 year contract expired, YellowPages.com continued to take unauthorized amounts from my checking account. When I spoke with their customer service department about it I was told that my contract was automatically renewable for an indefinite period and that I could not cancel it. When I threatened to file a police report I was threatened with a lawsuit and threatened with bodily harm if I did so. They called me at all hours of the day and into the wee hours of the morning, threating to ruin my credit (which they actually did have an effect on), threatened to sue me for tens of thousands of dollars if I did not acquiesce to their demands, and even told me that I should start looking over my shoulder, because bad things could happen to me. I finally got rid of them, but it cost me thousands of dollars. These people are nothing but thugs, who convince people to sign up for a service that they never intend to provide, and then they simply bully their way into stealing thousands of dollars from your bank account with threats and intimidation. I tried for a whole year to find an attorney who would file a class action lawsuit, but could not find one who wasn't intimidated by these people. I have been personally contacted by over 40 business owners who have suffered the same fate as I, but no one has the balls to join me in a class action law suit. So I guess they will continue to scam, threaten and intimidate people and get away with it.



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This complaint can also be found on: http://www.ripoffreport.com/ORGANIZED-CRIME/YellowPages-com/yellowpages-com-scam-internet-eab65.htm
Tired Of YellowPages.com from St Louis says:

I have tried to cancel after my one year contract, but still the ad is posted. I did it in writing and still charging me for an ad that I want canceled. If I could go there and remove it myself I would. Yet this is another scam to keep billing after your intend to cancel. Thank God for using credit cards.

Larry from Las Vegas says:

I signed up with yellowpages.com may of 2007. From the very beginning, my ad was never right. My ad rep was sexually inappropriate after I had already signed up indicating he might have gotten a young ad rep co-worker drunk and taken advantage of her. When I tried to make changes to my ad either by phone or e-mail I never got a response back. My ad rep was fired and I did not find out for 6 weeks. I tried to reach anyone who could help me and I reached another ad rep and he said he would help me and would call me back on Sept 28th at 4pm to fix the problems, still no call back and when I would call or e-mail messages I would get no response. The ad had wrong prices about my business which upset customers and and the ad also had my home address instead of my business address which is 25 minutes away which customers that called didn't want to drive that far. Also, massage is a business that can be dangerous because of the Asian "happy ending" massage places giving a bad name. I did have a guy actually show up at my house wanting a massage one day and it scared that daylights out of me. I pretended that he must have made a mistake. The guy was creepy and I had been afraid to be in my house alone and I make my husband answer that door now. I am very disappointed in that way I was treated from this company, especially the fact that I was paying $2000 a month and no one even bothered to reassign me a new ad rep or return my calls or e-mails. What if I was raped or killed?

I would like Yellowpages.com to cancel the charges, do not send this to collections. I had canceled my credit card that yellowpages.com was billing and I disputed that charges and won the dispute. I have not paid any other additional bills. I feel that I was ripped off and they did not hold their end of the contract.



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This complaint can also be found on: http://www.complaintsboard.com/complaints/yellowpagescom-c45806.html
MazalBuild from Pittsburgh says:

YELLOWPAGES.COM, FRAUD!!! Seriously

Hello, I am a GC whom does quite abit of remodels.
One year ago I agreed to sign up with yellowpages.com, and wish I would have read more about them.

For starters,
-Wrong company name listed, they called me "discount expert remodelers"
-No customer service, my website took 2 monthes too see an update I requested
-They said I was giving "free $100" gifts upon estimate, also that was not authorized
-My rep, Randy Meier bailed out on me and left me in the dust to deal with this **** after quoting "family problems" then he left the company, I never had another rep to assist me

THIS COMPANY JUST MADE UP S%& ON THE FLY, I feel completely ripped off
and they have since taken me to collections under the wrong company name the "discount expert remodelers". I won't pay.

BEWARE YELLOWPAGES.COM IS A FRAUD AND WILL SCREW UP YOUR IMAGE AND COMPANY, AT THE SAME TIME MAKING UP WHAT EVER THEY WANT AS YOUR LOGO, COMPANY NAME, AND MARKETING PLAN.
I have never seen such a horrible company, it's amazing that they are so big yet so renagade in their business tactics.




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This complaint can also be found on: http://www.contractortalk.com/f12/yellowpages-com-fraud-seriously-36380/
John from Las Vegas says:

I’m a client of Aldebaran Web Design and Jill kindly invited me to post in her blog about my YellowPages.com pay-per-click advertising experience. This story is for you, the small business owner with a website, who might be contemplating hiring a company to do pay-per-click advertising for you. Please don’t do it! Please repeat after me: “I promise I will use Google AdWords exclusively, and consult Jill at Aldebaran Web Design for guidance if needed.”

I started my Seattle based private psychotherapy practice in the fall of 2007, and soon after Jill and I went live with my new website, it got noticed by online advertising companies who emailed me with business offers: “Sign up on our therapist listing and double your clients!” they’d say, or “The smart therapist hires us for internet advertising!” I deleted most of them, but made the major mistake of taking calls from a sales rep at YellowPages.com.

The YellowPages.com sales rep had seen my website—and he proved he had by describing details about it—and said it was great. (Yes, I’m sorry to say I responded to cheap flattery.) He talked at length about the importance of pay-per-click advertising. At the time, I was experimenting with Google AdWords on my own, but I didn’t feel adept at it. I wasn’t sure I was really making effective ads or getting new clients from it. So…I agreed to hire YellowPages.com to do pay-per-click advertising for me, for quite a lot of money per month.

For a month or two, as the YellowPages.com sales rep warned me, nothing happened. They said they needed to “set up” my account. (Note that with Google AdWords, you can start immediately, and you have full control over your own ads, keywords, campaign themes, everything.)

A month or two later, I got an email from my sales rep with a screen shot of one of my ads. It had a typo in it. (!!) And the text didn’t sound like me. “Run into some trouble?” it said, as if my work as a psychotherapist is to help people who just broke their shoelaces. Most of my clients haven’t “run into some trouble.” They’re wrestling with deep stuff, hard issues, painful problems.

When I asked them to fix the typo, I was told that it would take several days to roll out the fix. (Again, with Google AdWords, it gets fixed the moment you yourself go in and fix it.) And they didn’t want me writing ads. “Run into some trouble” it was, and “Run into some trouble” it was going to continue to be. *sigh*

But the best (worst) was yet to come. In January of 2008, Jill began helping me with my Google AdWords campaign. Part of that included careful review of my website statistics. She started noticing some weird traffic on my site. (I followed her recommendation and use Web-stat, so I could see the weird traffic too.) Jill can recognize invalid clicks and fraudulent pay-per-click traffic, and so Jill emailed me and asked me if I hired someone to do pay-per-click advertising for me. I was embarrassed to say yes, I had hired YellowPages.com.

And here’s what we discovered: my YellowPages.com ads were showing up on odd search-engine sites (odd because they weren’t legitimate sites—they were “made for adsense sites“, sites filled exclusively with sponsored ads, and no real content), and the ads had text like this: “Run into some trouble? Puyallup Therapist. Call today to schedule an appointment.” I boldfaced the word ‘Puyallup’ because it was boldfaced in the ad, and because my therapy office is more than an hour away from Puyallup. The link in the Puyallup ad (and the Bellevue ad, and the Federal Way ad, and on several other ads) was a link to my site.

Turns out YellowPages.com uses dynamic ad-title generation techniques. If someone enters the keywords “Puyallup therapist,” my ad will pop up as a sponsored link, with the word ‘Seattle’ changed to ‘Puyallup.’ This is false advertising. Jill and I found that well over 80% of the clicks on these ads were bounces—the person would click on the ad, see that I don’t work anywhere near Puyallup, and bounce away from my site. And I was paying for the clicks!

I started emailing YellowPages.com, and what followed was a series of email exchanges that would be funny if they weren’t so infuriating.

They tried everything: “Those aren’t our ads.” Oh really? So someone else is paying out of their own pocket to post ads for me that say “Run into some trouble?”?

Their next tactic: “Our ads are performing better than you say.” No, they weren’t. I emailed them bounce-rate data and more screen shots of fraudulent ads.

By this time I was three or four levels of supervisors above my YellowPages.com original sales rep. Each time I would email YellowPages.com, it seemed, my email would be forwarded to someone’s supervisor, who would then try to calm me down and convince me that I wasn’t being taken for a pay-per-click fraud ride.

In the end, they canceled my YellowPages.com pay-per-click account. I didn’t get a refund for the money I had already spent, but they did stop the campaign and have not taken any more of my money.

I hope that if you’ve read this far, you are now a true believer: you have now resolved to stick with Google AdWords, and only Google AdWords, and consult Jill at Aldebaran Web Design if you have questions or want to learn more about doing pay-per-click advertising yourself. Take it from me: I went in another direction, and wow, did I ever run into some trouble!!

—Stephen Crippen, StephenCrippen.com

Footnote by Jill:Stephen is now managing his own Google AdWords campaign and in complete control of his online advertising. I offer Google AdWords Campaign Consulting services to my small business website clients to help them avoid situations like these – this is not the first client of mine that has been caught in a poor quality pay-per-click scheme. I got trapped in one myself with CitySearch before I learned about how easy it is to get caught paying for invalid clicks. My goal, is to teach small business owners how to manage their own Google AdWords accounts – knowledge is power

Jill


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J. Olkoski
Aldebaran Web Design, Seattle


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This complaint can also be found on: http://aldebaranwebdesign.com/blog/yellowpages-clickfraud-ppc-pay-per-click-invalidclicks/